Service Operations Manager in London

Energy Jobline ZR; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Energy Jobline ZR is seeking an experienced Service Operations Manager for its Rail & Marine division. The role involves leading service, maintenance, repair, overhaul, and commissioning activities across UK and international sites.

You will manage a team of service engineers and technicians, plan resources, and ensure high HSE and quality standards while driving service sales opportunities.

Qualifications

• Degree or relevant qualification in Mechanical/Electrical Engineering.
• 5+ years' relevant technical/service experience.
• Proven experience managing technical/service teams.
• Strong knowledge of mechanical and electrical drive systems.
• Excellent problem-solving, communication and customer management skills.
• Commercial awareness and ideally experience in service sales.
• Rail, Marine or heavy engineering experience highly desirable.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead and coordinate service, maintenance, repair, overhaul and commissioning activities.
• Manage and develop a team of service engineers and technicians.
• Plan resources, schedules and service activities to meet customer requirements.
• Manage costs, profitability, spare parts and technical resources.
• Maintain high HSE, quality and compliance standards.
• Build strong relationships with key customers and provide technical support.
• Resolve complex service issues and identify opportunities for renewals, upgrades and additional services.
• Monitor KPIs and prepare management reports.
• Support UK and international service operations and customer visits.

Skills

Team leadership

Customer relationship management

Problem solving

Education

Mechanical/Electrical Engineering

Job description

Job Description

We are recruiting on behalf of a leading international engineering business for an experienced Service Operations Manager to join its Rail & Marine division.

Key Responsibilities

• Lead and coordinate service, maintenance, repair, overhaul and commissioning activities.
• Manage and develop a team of service engineers and technicians.
• Plan resources, schedules and service activities to meet customer requirements.
• Manage costs, profitability, spare parts and technical resources.
• Maintain high HSE, quality and compliance standards.
• Build strong relationships with key customers and provide technical support.
• Resolve complex service issues and identify opportunities for renewals, upgrades and additional services.
• Monitor KPIs and prepare management reports.
• Support UK and international service operations and customer visits.

Requirements

• Degree or relevant qualification in Mechanical/Electrical Engineering or similar.
• 5+ years' relevant technical/service experience.
• Proven experience managing technical/service teams.
• Strong knowledge of mechanical and electrical drive systems.
• Excellent problem-solving, communication and customer management skills.
• Commercial awareness and ideally experience in service sales.
• Rail, Marine or heavy engineering experience highly desirable.
• Full UK driving licence and willingness to travel.

This is an excellent opportunity for a Service Manager, Technical Service Manager or Engineering Manager looking to progress within a global Rail & Marine engineering environment.