Service Operations Manager

TN United Kingdom; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in energy services is seeking a Service Operations Manager to oversee BMS Engineering teams in the Midlands. The role includes managing service contracts, ensuring customer satisfaction, and leading a team of engineers. The ideal candidate will possess strong organizational skills and a background in BMS, with opportunities for growth and development within the company.

Benefits

24 days annual leave plus public holidays

Life cover equal to one year's salary

Employee discounts

Training and development opportunities

Employee assistance and wellbeing programs

Qualifications

• Background in BMS and supervisory experience required.
• Experience in service environments and knowledge of HVAC systems.

Responsibilities

• Attend client operational meetings and maintain customer relationships.
• Manage team workloads and ensure efficient resource allocation.
• Provide technical support to engineers.

Skills

Organizational Skills

Communication Skills

Customer Relationship Management

IT Literacy

Electrical Knowledge

Health and Safety Awareness

Education

HND in Engineering

Tools

Trend

Siemens

Cylon

Priva

Job description

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Service Operations Manager at Equans

Equans is seeking a Service Operations Manager to join our Digital business, managing one of our BMS Engineering teams based in the Midlands on a permanent, full-time basis.

Equans Digital is an innovative SME within a large multinational group, focused on growth. We enhance user experiences by integrating disruptive digital technology and data insights to deliver cost-effective solutions that improve building and energy performance. Our approach involves connecting building systems via our SaaS platform, IoT sensors, and integrated solutions to transform traditional energy and service models.

Role Overview

The Service Operations Manager reports to the Head of Maintenance, working within the Maintenance and Small Works (MSW) business stream, mainly overseeing service contracts, reactive, and small works. The role manages a team of engineers in Southern England.

Key Responsibilities

1. Attend client operational meetings
2. Maintain customer relationships and order book growth
3. Plan and ensure efficient resource allocation
4. Participate in team meetings and labour forecasting
5. Price projects and additional works
6. Retain engineers through personnel management and appraisals
7. Assist in recruitment
8. Promote growth through quotations and customer engagement
9. Ensure out-of-hours engineer coverage and staffing for call-outs
10. Provide technical support to engineers

Qualifications & Skills

Applicants should have a background in BMS and supervisory experience, ideally with an HND in engineering and familiarity with Trend, Siemens, Cylon, or Priva equipment. Essential skills include:

• Strong organizational and communication skills
• Ability to work under pressure and manage team workloads
• Customer relationship management
• IT literacy (Word, Excel, Outlook)
• Experience in service environments
• Electrical knowledge and awareness of IEE Regulations
• Knowledge of HVAC systems and controls
• Health and safety awareness

What We Offer

• 24 days annual leave plus public holidays
• Life cover equal to one year's salary
• Employee discounts, cycle scheme, social days
• Training and development opportunities
• Referral rewards and employee networks
• Employee assistance and wellbeing programs

About Us

EQUANS is a global leader in energy services with nearly 50,000 employees across over 50 countries, generating over €17 billion in revenue. In the UK & Ireland, we provide technical, FM, regeneration, and energy services, focusing on smart buildings, green mobility, and renewable energy, supporting the energy transition to net zero.

Next Steps

If interested, please register, apply, and track your application online. Our team will review your application and contact you.

We encourage applications from diverse backgrounds and those who may not meet all technical requirements but can demonstrate transferable skills. We are committed to creating an inclusive culture where everyone's voice is valued and supported, with numerous employee networks and support programs available.