Service Operations Lead: Customer Focus & Growth

Pembrook Resourcing; Ipswich; On-site; GBP 42,000 - 52,000; Full time

Job summary

Pembrook Resourcing are recruiting on behalf of their client for a Service Manager to lead the busy aftersales team at the well‑established centre in Ipswich. The role emphasizes driving performance, delivering excellent customer service, and achieving financial targets.

You will be hands-on, financially aware and possess strong communication and leadership skills to build a high‑performing team and a great working environment.

Qualifications

• Leadership experience in a service department.
• Strong communication and negotiation skills.
• Customer service focus and attention to detail.

Responsibilities

• Lead and manage the service team to meet targets.
• Collaborate with other dealership managers to align goals.
• Drive service performance and customer satisfaction.
• Manage budgets and financial targets.

Skills

Manage the service team

Liaise with other dealership managers

Keen eye for detail

Proactive nature

Job description

Service Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service manager to join their busy aftersales team.

The role -

The successful candidate will take leadership and management of the service team for this well-established centre, your key objective will be to drive the performance of the service department in order to ensure that excellent customer service is provided, and all financial targets are achieved.

The Individual -

You will be hands on in nature, financially aware, have effective communication skills, a keen eye for detail and the ability to negotiate at all levels. You will be looking to further your career within a financially secure and progressive organisation which values and rewards talented people who work extremely hard. You will relish achieving results through your entrepreneurial spirit and your ability to create a high performing team and a great working environment. You might even feel restricted with your current organisation and dream of working for an organisation that will give you the space to achieve your full potential.

Whilst prestige experience will be a benefit, attitude and character are more important to us. We will want to see that you have strong leadership abilities and deeply care about customer satisfaction and customer loyalty.

Key Skills -

• Manage the service team
• Liaise with other dealership managers
• Keen eye for detail
• Proactive nature
  
  

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!