Service Operations Leader

Securitas UK; Perth; On-site; GBP 40,000 - 60,000; Full time

Job summary

Honda Perth is seeking a Service Manager to lead planning, budgeting, and service operations. You will develop plans to meet financial, marketing, and customer service targets, oversee headcount and resource allocation, and ensure high standards of premises and equipment.

Responsibilities include recruitment and training, monitoring profitability via monthly reports, managing customer service levels, handling warranty compliance, and guiding service reception duties across the team.

Responsibilities

• Planning & Budgeting: Develop and implement Service Department plans and budgets to meet financial, marketing, and sales targets, including organisational and headcount structures.
• Recruitment & Training: Oversee recruitment processes and ensure annual appraisals and training plans are in place for colleagues to support development and departmental objectives.
• Resource & Performance Management: Maintain control over departmental resources and use monthly financial reports to monitor profitability, productivity, and customer service levels.
• Sales & Customer Service: Create and execute sales, merchandising, and advertising plans; handle customer complaints professionally; and ensure warranty work complies with guidelines.
• Operational Efficiency: Conduct regular team briefings, ensure high standards for premises and equipment, and train Parts colleagues on Service Reception duties.

Job description

Honda Perth is seeking a Service Manager to lead planning, budgeting, and service operations. You will develop plans to meet financial, marketing, and customer service targets, oversee headcount and resource allocation, and ensure high standards of premises and equipment.

Responsibilities include recruitment and training, monitoring profitability via monthly reports, managing customer service levels, handling warranty compliance, and guiding service reception duties across the team.