Service Operations Lead - Building Services & CAFM

FB Resourcing; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

23 days holiday + 8 bank/public hols

Job summary

FB Resourcing is recruiting a Service Supervisor to lead day-to-day operations for a well-established building services contractor in Greater London. You will coordinate the weekly engineer schedule, oversee PM visits, manage reactive bookings and reports, and supervise subcontractors while ensuring CAFM data is current.

The role emphasizes active involvement in tenders, renewals and client portal documentation, with a focus on safety culture and compliant operations.

Qualifications

• Experience in building services, FM or M&E service desk or coordinator role.
• Confident with scheduling, quoting, POs and invoicing.
• Proficiency in MS Word, Excel and Outlook.
• Strong organisational skills and results-focused mindset.

Responsibilities

• Coordinating the daily operations of the team and the weekly engineer schedule, keeping clients informed of changes.
• Assigning and overseeing PPM visits, and making sure engineer visits are completed daily.
• Managing reactive bookings, quotations, and service and reactive reports through to completion.
• Supervising subcontractors, including POs, RAMS and call-outs.
• Keeping the CAFM system up to date, including assets, contracts, parts and billing.
• Making sure jobs are closed and invoiced promptly, and approving supplier invoices.
• Promoting a strong health and safety culture and following up compliance failures.
• Supporting tenders, maintenance renewals and certificates on client portals.

Skills

Team leadership

Communication

Scheduling

Quotations & invoicing

Organisational prowess

Tools

Word

Excel

Outlook

Job description

FB Resourcing is recruiting a Service Supervisor to lead day-to-day operations for a well-established building services contractor in Greater London. You will coordinate the weekly engineer schedule, oversee PM visits, manage reactive bookings and reports, and supervise subcontractors while ensuring CAFM data is current.

The role emphasizes active involvement in tenders, renewals and client portal documentation, with a focus on safety culture and compliant operations.