Service Operations Engineer

ZipRecruiter; Tewkesbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join an exciting and growing technology company that partners with government clients to deliver secure communication solutions. As a Service Operations Engineer, you will play a crucial role in monitoring and managing production infrastructure, ensuring the smooth operation of security-based alerts and incident management. You'll be involved in a variety of projects, from hardware provisioning to automation initiatives, all while working in a stimulating environment that values your contributions. With a comprehensive benefits package and a commitment to equality, this role offers a unique opportunity to grow your career in the secure communications sector.

Benefits

Life Insurance (X4 Salary)

Private Health Scheme

Salary Sacrifice Company Pension

25 Days Holiday + Bank/Public Holidays

Option to buy additional holiday hours

Enhanced Maternity/Paternity Leave

Cycle to work scheme

EV salary sacrifice scheme

Team Away Days

Qualifications

• Minimum 1-2 years of IT Operations experience required.
• CCNA qualification is essential for this role.

Responsibilities

• Monitor production infrastructure for faults and issues.
• Manage security-based alerts and day-to-day operations.

Skills

IT Operations experience

CCNA qualified

Linux operating system

Docker

Network protocols (DNS, NTP, DHCP)

Scripting (Python, Bash)

SQL Databases

Physical server hardware support

Security Monitoring tools (Nessus)

ESXi hosts and vCentre technologies

Tools

Atlassian Confluence

JIRA

SIEM tools (Splunk)

VMWare

Veeam Backup

Ansible

Git

CI/CD

checkMK

Job description

Job Description

About us

Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

About the role

As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.

Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Typical Activities Include:

• Incident and Major Incident Management
• Release and Deployment activities
• Fulfilling service requests such as information requests or new hardware requests
• Hardware provisioning activities
• Hardware support
• Provisioning of new End User Devices
• Automation and improvement initiatives
• You will also actively support infrastructure build projects. Helping design, build and facilitate their smooth transition into service and assist with testing and assessing technologies to enhance the security or capabilities of the environments.

About you

Essential:

• IT Operations experience (minimum of 1-2 years)
• CCNA qualified
• Linux operating system and infrastructure applications
• Experience with Docker or container-based infrastructure.
• Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
• Basic to intermediate level of scripting skills e.g. Python, Bash
• Basic understanding of HTTP/HTTPS Webservers and knowledge of SQL Databases.
• Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
• Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
• Knowledge of ESXi hosts and vCentre technologies.
• Experience in firewalled Network/Gateway environments

Desirable:

• CCNP
• Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
• Mobile Device Management (MDM) knowledge.
• Experience with SIEM tools e.g. Splunk.
• Experience with VMWare, Veeam Backup.
• Experience with Windows server platforms.
• Experience of using deployment automation tools such as Ansible, Git, CI/CD.
• Experience of SIP/Voice over IP.
• Experience of IPSec VPN knowledge.
• Experience of working with monitoring systems like checkMK.
• Understanding of cryptographic technologies.

Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

• Life Insurance (X4 Salary)
• Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
• Salary Sacrifice Company Penson, matched up to a maximum of 10%
• 25 Days Holiday + Bank/Public Holidays
• Option to buy an additional 37.5 holiday hours
• Enhanced Maternity/Paternity Leave
• Cycle to work scheme
• EV salary sacrifice scheme
• Team Away Days

and more!

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.