Service Operations Engineer

JR United Kingdom; Tewkesbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

An exciting technology company is seeking a Service Operations Engineer to join their dynamic team. In this role, you will be responsible for monitoring production infrastructure, managing security alerts, and supporting various IT operations. With opportunities to work on diverse projects, you will play a crucial role in enhancing secure mobile services for government and commercial clients. The company offers a stimulating work environment and a comprehensive benefits package, including generous holiday allowances and health schemes. If you're passionate about technology and eager to make an impact, this is the perfect opportunity for you.

Benefits

Life Insurance (X4 Salary)

Private Health Scheme

Salary Sacrifice Company Pension

25 Days Holiday + Bank/Public Holidays

Option to buy additional holiday hours

Enhanced Maternity/Paternity Leave

Cycle to work scheme

EV salary sacrifice scheme

Team Away Days

Qualifications

• Minimum of 1-2 years in IT Operations with a focus on infrastructure.
• Experience with Linux, Docker, and network protocols essential.

Responsibilities

• Monitor production infrastructure for faults and manage security alerts.
• Support infrastructure build projects and assist with testing technologies.

Skills

IT Operations experience

Linux operating system

Docker

Network protocols (DNS, NTP, DHCP)

Scripting (Python, Bash)

SQL Databases

Physical server hardware support

Security Monitoring tools (Nessus)

ESXi hosts and vCentre technologies

Collaboration tools (Atlassian Confluence & JIRA)

Mobile Device Management (MDM)

SIEM tools (Splunk)

VMWare, Veeam Backup

Windows server platforms

Deployment automation tools (Ansible, Git, CI/CD)

SIP/Voice over IP

IPSec VPN knowledge

Monitoring systems (checkMK)

Cryptographic technologies

Education

Relevant IT degree or equivalent experience

Tools

Docker

Nessus

Splunk

VMWare

Ansible

Git

CI/CD tools

Job description

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Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

About the role

As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.

Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Typical Activities Include:

• Incident and Major Incident Management
• Release and Deployment activities
• Fulfilling service requests such as information requests or new hardware requests
• Hardware provisioning activities
• Hardware support
• Provisioning of new End User Devices
• Automation and improvement initiatives
• You will also actively support infrastructure build projects. Helping design, build and facilitate their smooth transition into service and assist with testing and assessing technologies to enhance the security or capabilities of the environments.

About you

• IT Operations experience (minimum of 1-2 years)
• Linux operating system and infrastructure applications
• Experience with Docker or container-based infrastructure.
• Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
• Basic to intermediate level of scripting skills e.g. Python, Bash
• Basic understanding of HTTP/HTTPS Webservers and knowledge of SQL Databases.
• Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
• Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
• Knowledge of ESXi hosts and vCentre technologies.
• Experience in firewalled Network/Gateway environments
• CCNP
• Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
• Mobile Device Management (MDM) knowledge.
• Experience with SIEM tools e.g. Splunk.
• Experience with VMWare, Veeam Backup.
• Experience with Windows server platforms.
• Experience of using deployment automation tools such as Ansible, Git, CI/CD.
• Experience of SIP/Voice over IP.
• Experience of IPSec VPN knowledge.
• Experience of working with monitoring systems like checkMK.
• Understanding of cryptographic technologies.

Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

• Life Insurance (X4 Salary)
• Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
• Salary Sacrifice Company Penson, matched up to a maximum of 10%
• 25 Days Holiday + Bank/Public Holidays
• Option to buy an additional 37.5 holiday hours
• Enhanced Maternity/Paternity Leave
• Cycle to work scheme
• EV salary sacrifice scheme
• Team Away Days

and more!

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.