Service Operations Engineer

Amiosec; Tewkesbury; On-site; GBP 35,000 - 65,000; Full time

Job summary

An exciting and growing UK technology company is seeking a Service Operations Engineer to join their dynamic team. This role involves monitoring production infrastructure, managing security alerts, and ensuring smooth operations in a stimulating environment. The ideal candidate will have experience in IT operations, Linux systems, and Docker, along with a passion for enhancing secure mobile services. With a comprehensive benefits package and opportunities for professional growth, this position offers a chance to make a significant impact in the secure communications sector. If you're ready to take on new challenges, this is the perfect opportunity for you.

Benefits

Life Insurance (X4 Salary)

Private Health Scheme

Salary Sacrifice Company Pension

25 Days Holiday + Bank/Public Holidays

Enhanced Maternity/Paternity Leave

Cycle to work scheme

EV salary sacrifice scheme

Team Away Days

Qualifications

• Minimum of 1-2 years IT Operations experience required.
• Basic to intermediate scripting skills in Python or Bash.
• Experience with Docker and Linux infrastructure is essential.

Responsibilities

• Monitor production infrastructure for faults and issues.
• Manage incident and major incident response activities.
• Support infrastructure build projects and automation initiatives.

Skills

IT Operations experience

Linux operating system

Docker

Network protocols (DNS, NTP, DHCP)

Scripting skills (Python, Bash)

SQL Databases

Security Monitoring tools (Nessus)

Collaboration tools (Atlassian Confluence & JIRA)

Mobile Device Management (MDM)

VMWare

Tools

SIEM tools (Splunk)

Deployment automation tools (Ansible, Git, CI/CD)

VMWare

Veeam Backup

Job description

Amiosec Tewkesbury, England, United Kingdom

Service Operations Engineer

Amiosec Tewkesbury, England, United Kingdom

2 weeks ago Be among the first 25 applicants

This range is provided by Amiosec. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Amiosec

Recruitment and Communications Co-ordinator | Amiosec

About us

Amiosec is an exciting and growing UK technology company. We work in partnership with UK government customers and commercial providers to deliver research, technology, products and services in the secure communications sector.

We provide a stimulating working environment, with opportunities to be involved in a variety of projects and services that aim to deliver and continually evolve secure mobile services for our customers.

About the role

As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. You may occasionally be required to be an on-call Duty Manager.

Please note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV)

Typical Activities Include:

• Incident and Major Incident Management
• Release and Deployment activities
• Fulfilling service requests such as information requests or new hardware requests
• Hardware provisioning activities
• Hardware support
• Provisioning of new End User Devices
• Automation and improvement initiatives
• You will also actively support infrastructure build projects. Helping design, build and facilitate their smooth transition into service and assist with testing and assessing technologies to enhance the security or capabilities of the environments.

About you

• IT Operations experience (minimum of 1-2 years)
• Linux operating system and infrastructure applications
• Experience with Docker or container-based infrastructure.
• Experience of network, DNS, NTP, DHCP, ISO model, TCP/IP, TLS, OpenSSL.
• Basic to intermediate level of scripting skills e.g. Python, Bash
• Basic understanding of HTTP/HTTPS Webservers and knowledge of SQL Databases.
• Physical server hardware support e.g. disk, memory replacement, iDrac or iLo.
• Experience with or knowledge of Security Monitoring tools (i.e. Nessus).
• Knowledge of ESXi hosts and vCentre technologies.
• Experience in firewalled Network/Gateway environments
• CCNP
• Experience of using collaboration tools e.g. Atlassian Confluence & JIRA.
• Mobile Device Management (MDM) knowledge.
• Experience with SIEM tools e.g. Splunk.
• Experience with VMWare, Veeam Backup.
• Experience with Windows server platforms.
• Experience of using deployment automation tools such as Ansible, Git, CI/CD.
• Experience of SIP/Voice over IP.
• Experience of IPSec VPN knowledge.
• Experience of working with monitoring systems like checkMK.
• Understanding of cryptographic technologies.

Why work at Amiosec?

We here at Amiosec appreciate the work our employees do, as a result we offer a comprehensive benefits package consisting of:

• Life Insurance (X4 Salary)
• Private Health Scheme, that disregards medical history, has no excess and no limit on treatments
• Salary Sacrifice Company Penson, matched up to a maximum of 10%
• 25 Days Holiday + Bank/Public Holidays
• Option to buy an additional 37.5 holiday hours
• Enhanced Maternity/Paternity Leave
• Cycle to work scheme
• EV salary sacrifice scheme
• Team Away Days

and more!

Amiosec is committed to providing equality of opportunity for all. We aim to ensure our workplaces are free from discrimination and that our current and future colleagues, are treated fairly and with dignity and respect. Please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Computer and Network Security, IT Services and IT Consulting, and Defense and Space Manufacturing

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