Service & Operations Director

Professional Technical Ltd; Ellesmere Port; Hybrid; GBP 72,000 - 88,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Health Cash Plan

Life Assurance

Company pension

Holiday entitlement increasing with|

Job summary

Professional Technical Ltd. is seeking a Service & Operations Director to shape the future of the Service division and drive long‑term strategy. The role reports to the Managing Director and offers a salary up to £80,000 with a 20% bonus, plus a company vehicle or allowance, health plan, pension, and holiday progression.

Based in Wirral with some travel, 4 days office, 1 day home. You will lead a 40-strong team including 4 team Leaders, 1 Service Manager, and 1 Commercial Manager, with future

Qualifications

• Senior leadership experience within service, maintenance, or field-based engineering operations.
• Strong commercial awareness with budget and profitability responsibility.
• Experience developing and implementing operational or service strategy.
• Proven ability to manage contracts with SLAs and KPIs.
• Ability to lead and develop large teams and act as a trusted senior leader.

Responsibilities

• Develop and implement the long-term strategy for the Service division.
• Take responsibility for service delivery, profitability and customer satisfaction.
• Lead and develop the Service Manager, Project Management team and Engineering Team Leaders.
• Build strong relationships with key clients and act as the senior escalation point.
• Lead the geographical growth and future development of the division.
• Identify opportunities for service improvement, innovation and sustainable growth.
• Oversee service contracts, budgets, forecasts and departmental targets.
• Improve engineer productivity, response times, first-time fix rates and PPM performance.
• Use technology, systems and operational data to improve efficiency and customer service.
• Maintain high standards of engineering quality, health and safety, and customer care.
• Contribute to wider business strategy and decision‑making as a member of the Board.
• Work closely with Commercial, Finance, Purchasing, SHEQ and the wider operational teams.

Skills

Senior leadership

Service operations

Strategic leadership

Budget responsibility

Client relations

Job description

I am pleased to present a new opportunity for a Service & Operations Director, who will lead on shaping the future of the Service division. Reporting to the Managing Director, you will have the opportunity to develop long-term strategies and lead the geographical growth of the Service offering. You will be joining an ambitious family business who has been leading the Entrance Solutions industry for 30 years. An impressive salary of up to £80k is on offer with some flexibility depending on the individual's experience, along with a 20% bonus. To compliment this salary, the role also provides a company vehicle or allowance, a Health Cash Plan and Life Assurance, company pension, and holiday entitlement increasing with length of service. The role is based in the Wirral area with some travel to support business needs.

The Service & Operations Director will inspire, lead, and develop an established team of 40 people, including 4 team Leaders, 1 Service Manager, and 1 Commercial Manager. This is an office-based role 4 days per week, with 1 day working from home. In the future, this role will develop to be part of the Board.

Key responsibilities

This is an exciting opportunity to be part of a strategic leadership team, shaping the future of the division.

• Develop and implement the long-term strategy for the Service division.
• Take responsibility for service delivery, profitability and customer satisfaction.
• Lead and develop the Service Manager, Project Management team and Engineering Team Leaders.
• Build strong relationships with key clients and act as the senior escalation point.
• Lead the geographical growth and future development of the division.
• Identify opportunities for service improvement, innovation and sustainable growth.
• Oversee service contracts, budgets, forecasts and departmental targets.
• Improve engineer productivity, response times, first-time fix rates and PPM performance.
• Use technology, systems and operational data to improve efficiency and customer service.
• Maintain high standards of engineering quality, health and safety, and customer care.
• Contribute to wider business strategy and decision‑making as a member of the Board.
• Work closely with Commercial, Finance, Purchasing, SHEQ and the wider operational teams.

Key requirements

• You will flourish in this role if you have senior leadership experience within service, maintenance, or field-based engineering operations.
• Ideally, you will bring experience in the Auto or Industrial Door sector, however, candidates from HVAC, Lifts, and Fire & Security will also be considered.
• Previously lead and developed field-based service operations.
• Experienced working at a strategic level.
• Strong commercial awareness, budget and profitability responsibility.
• Developed and implemented operational or service strategy.
• Managed service contracts with SLAs and KPIs.
• Previously managed teams and have a supportive and accountable leadership style.
• A full UK driving licence.

Benefits

• Competitive salary with annual pay reviews
• Company vehicle or car allowance
• Holiday entitlement increasing with length of service
• Company pension
• Health Cash Plan and Life Assurance
• Professional development opportunities
• Regular charity and social events