Field Service Director

Omega Resource Group; Devizes; On-site; GBP 95,000 - 105,000; Full time

Benefits offered by this job

Company car

Fuel Card

BUPA Private health cover

Double matched pension

25 days annual leave + bank holidays

Job summary

Omega Resource Group is seeking a Field Service Director to lead the UK Field Service operation, delivering installations, commissioning, maintenance and breakdown support across the country. The role requires strategic leadership of field-based service activities, ensuring safe, efficient and consistent delivery of services.

The successful candidate will manage field service management and engineering teams, drive workforce planning and resource allocation, and uphold service quality to

Qualifications

• Significant leadership experience in Field Service, Engineering Operations, or Technical Services.
• Proven ability to lead geographically dispersed teams.
• Strong installation, commissioning, maintenance and technical support background.
• Excellent stakeholder management and communication skills.
• Experience working in SAP environments and ISO-compliant settings.

Responsibilities

• Lead the UK Field Service operation, ensuring efficient delivery of installations, commissioning, maintenance and breakdown support.
• Develop and implement operational strategies to meet service objectives and customer requirements.
• Manage workforce planning, resource allocation and engineering capacity to meet demand.
• Drive service performance through KPIs, continuous improvement and excellence initiatives.
• Act as senior technical authority for complex issues and escalations; mentor Field Service managers and engineers.
• Ensure exceptional customer service and timely resolution of major concerns.
• Maintain compliance with health & safety, quality and environmental regulations.
• Build strong relationships with customers, OEM partners and global technical teams.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Travel readiness

Education

Engineering degree

Tools

SAP

Job description

Field Service Director

UK

£95K - £105K (DOE)

Permanent

My client is a global leader within the automation and packing industry who offer end to end manufacturing solutions to their clients. They are now on the lookout for an experienced Field Service Director to join their team.

You will be responsible for the strategic leadership, operational performance, and continuous development of the Field Service organisation. Leading all field-based service activities, ensuring the safe, efficient, and consistent delivery of installations, commissioning, maintenance, breakdown support, and technical service activities across the UK.

The position provides leadership to field service management and engineering teams, driving operational excellence, workforce capability, resource planning, service quality, customer satisfaction, and continuous improvement. Acting as the senior operational authority for Field

Key Responsibilities - Field Service Director

• Lead the UK Field Service operation, ensuring efficient delivery of installations, commissioning, maintenance, and breakdown support.


• Develop and implement operational strategies to achieve business and service objectives.


• Manage workforce planning, resource allocation, and engineering capacity to meet customer demand.


• Drive service performance through KPI management, continuous improvement, and operational excellence initiatives.


• Act as the senior technical authority, supporting the resolution of complex technical issues and escalations.


• Lead, coach, and develop Field Service managers and engineers, promoting a high-performance culture.


• Ensure the delivery of exceptional customer service and effective resolution of major customer concerns.


• Maintain compliance with all health & safety, quality, environmental, and regulatory requirements.


• Build strong relationships with key customers, internal stakeholders, OEM partners, and global technical teams.


• Support succession planning, training, and competency development across the Field Service organisation.

Qualifications & Experience - Field Service Director

• Significant leadership experience within Field Service, Engineering Operations, or Technical Services.


• Degree qualified in Engineering or a related discipline.


• Experience within capital equipment, automation, packaging, or food manufacturing industries.


• Proven experience leading and developing geographically dispersed engineering teams.


• Strong background in installation, commissioning, maintenance, and technical support activities.


• Demonstrated success in improving operational performance and service delivery.


• Experience managing complex technical issues, customer escalations, and critical service incidents.


• Strong organisational, planning, and resource management skills.


• Excellent stakeholder management, communication, and leadership capabilities.


• Experience working within SAP and ISO-compliant environments.


• Commitment to health & safety, quality, and continuous improvement.


• Full UK driving licence and willingness to travel nationally and internationally as required.

On Offer - Field Service Director

£95K - £105K (DOE)

• Potential to earn up to 40% bonus


• Company car


• Fuel Card


• BUPA Private health cover


• Double matched pension of up to 16% employer contribution (If you pay in 8%, they will pay in 16%, making total contribution 24%)


• 25 days annual leave + bank holidays