Service Operations Coordinator

Kemp Recruitment Ltd; Carlisle; On-site; GBP 26,000 - 28,000; Full time

Job summary

Kemp Recruitment Ltd is seeking a Service Administrator to help ensure service operations run smoothly and customers receive excellent support. You will link customers, engineers, and internal teams, keeping schedules on track and communication flowing.

Key duties include coordinating service/maintenance/repair work, handling enquiries, processing documentation, and supporting invoicing and cost tracking. Strong organisational and communication skills are essential for success.

Qualifications

• Experience in service coordination or scheduling.
• Strong organisational and time-management skills.
• Excellent written and verbal communication.

Responsibilities

• Schedule service, maintenance and repair work for field engineers.
• Act as the main point of contact for service-related customer enquiries.
• Raise and process job cards, purchase orders and service documentation.
• Coordinate parts availability with the parts department and suppliers.
• Monitor job progress and keep customers updated.
• Maintain accurate service records and system data.
• Support warranty claims and service reports.
• Assist with invoicing and cost tracking for service jobs.

Skills

Organisational skills

Time-management

Communication skills

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Kemp Recruitment Ltd is seeking a Service Administrator to help ensure service operations run smoothly and customers receive excellent support. You will link customers, engineers, and internal teams, keeping schedules on track and communication flowing.

Key duties include coordinating service/maintenance/repair work, handling enquiries, processing documentation, and supporting invoicing and cost tracking. Strong organisational and communication skills are essential for success.