Service Operations Coordinator

Vertiv; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in electrical and electronics manufacturing is seeking a Service Operations Coordinator to supervise service schedulers in Bedford. This role focuses on planning maintenance, managing service delivery, and achieving sales targets while ensuring compliance with international regulations. Ideal candidates should have supervisory and planning experience, excellent communication skills, and a detail-oriented mindset.

Qualifications

• Previous planning experience, preferably with field engineers.
• Ability to manage service delivery targets and optimize engineer deployment.
• Experience in liaison with parts supply and sales departments.

Responsibilities

• Plan maintenance and remedial works.
• Compile weekly/monthly service reports.
• Act as point of escalation for schedules.

Skills

Attention to detail

Good communicator

Organisation

Cooperation

Education

Previous supervisory experience

Experience with field engineers

Tools

Bespoke planning software

Job description

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Job Summary

To proactively supervise a number of service schedulers and ensure that they plan, organize, deliver and manage the Service planned deliverables to meet & exceed customers' requirements, Company quality standards, and achieves agreed targets and level of profit.

Your objective is to deliver all Planned Maintenance & Non-Contract Sales in line with KPI’s. You must be commercially & operationally astute, with the ability to understand how our clients' business needs and ensure that we as a business are achieving those targets.

Analytical, with the ability to identify trends, risks and resolutions; you will be confident, credible and be a main point of escalation for the schedulers under your supervision.

Duties & Responsibilities

• Planning of Maintenance and remedial works
• Ensure service delivery targets are managed, with focus on optimising the deployment of the engineers.
• Coordinate with other departments to ensure standards of service delivery to customers.
• Liaise with your manager in highlighting performance issues concerning the regions’ engineers.
• Compiling weekly/monthly service reports
• General office duties, answering telephone enquiries and re-directing calls.
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself.
• Assist the Scheduling manager to achieve Service Sales targets and hence to obtain results that reach or exceed the target parameters.
• Act as point of escalation for the schedulers under your supervision and our customers
• Create an environment in which personnel are encouraged to contribute to the development of the Service Department and their own careers

Qualifications / Skills / Experience

• Previous planning experience, preferably with field engineers.
• Previous supervisory experience
• Experience of working with bespoke planning software, arranging service engineers’ calls.
• Liaison with parts supply and sales departments.
• Accuracy and attention to detail.

Person Specification

• Cooperative
• Good communicator and organiser
• Able to cope well under pressure and work with minimum supervision

The above duties and responsibilities are intended to describe the general nature and requirements of the position, and are not intended to be an exhaustive list. In order to achieve business objectives, other duties may be included at the discretion of the department manager.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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