Service Manager - South Tyneside

Royal Mencap Society; South Tyneside; Remote; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Paid holiday pro rata

Discounts at high-street retailers

Health cash plans

Interest-free loans

Job summary

Royal Mencap Society in South Tyneside seeks a Service Manager to oversee supported living services, leading a team of Support Workers to deliver person-centred care and ensure residents are safe, included, and developing independent living skills.

You will mentor rotas, manage compliance, and collaborate with families, social workers, and healthcare professionals to provide tailored support plans. DBS clearance is required and interviews will be scheduled as indicated.

Qualifications

• Social care experience with learning disabilities, autism, or complex needs.
• Experience managing teams, rotas, and service administration.
• Willingness to work flexibly, including out-of-hours on-call.
• Knowledge of Supported Living and PBS frameworks.
• DBS check required.

Responsibilities

• Lead & Mentor: Manage your support worker team, overseeing rotas, performance, and regular training.
• On-Call Support: Participate in the local on-call rota to provide telephone advice or emergency cover outside of standard hours.
• Maintain Compliance: Ensure the York service meets all regulatory standards and strict health and safety protocols.
• Build Relationships: Collaborate closely with the residents' families, advocates, social workers, and healthcare professionals.
• Person-Centred Support: Oversee dynamic support plans tailored to each individual's choices and well-being.

Skills

Social care experience

Leadership skills

Flexibility

Sector knowledge

Compliance checks

Job description

SERVICE MANAGER - SOUTH TYNESIDE

Your Impact

You will oversee supported living services in South Tyneside, leading a team of Support Workers to deliver high-quality, person-centred care. You will step in to ensure individuals are safe, socially included, and actively developing their independent living skills.

Key Responsibilities

• Lead & Mentor: Manage your support worker team, overseeing rotas, performance, and regular training.
• On-Call Support: Participate in the local on-call rota to provide telephone advice or emergency cover outside of standard hours.
• Maintain Compliance: Ensure the York service meets all regulatory standards and strict health and safety protocols.
• Build Relationships: Collaborate closely with the residents' families, advocates, social workers, and healthcare professionals.
• Person-Centred Support: Oversee dynamic support plans tailored to each individual's choices and well-being.

What We Are Looking For

• Social Care Experience: Proven background supporting individuals with learning disabilities, autism, or complex needs.
• Leadership Skills: Experience managing teams, writing rotas, and handling service admin.
• Flexibility: Willingness to work flexibly and share out-of-hours on-call responsibilities.
• Sector Knowledge: Experience Supported Living and Learning Disability, as well as familiarity with Positive Behaviour Support (PBS) frameworks.
• Compliance Checks: Appointment is subject to a clear, enhanced Disclosure and Barring Service (DBS) check.

This role closes at midnight on 16th October and interviews will be held on Thursday 22nd and Friday 23rd October.

Job ID: 36989

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 24 days of paid holiday plus bank holidays (pro rata) along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

Everyone is expected to treat people well and make Mencap an inclusive organisation.

Every day we grow and learn. It ’ s okay to make mistakes but we learn from them and make changes

Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

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