Service Manager / SCRUM Master

Click Recruiting; Sheffield; Hybrid; GBP 80,000 - 105,000; Full time

Job summary

Click Recruiting is seeking a Service Manager / Scrum Master in Sheffield for a 3- to 6-month sickness-cover contract. The role splits 50/50 between service management and Scrum Master responsibilities, supporting a higher education platform.

Hybrid working with a remote start is available, starting November 2026, with duties spanning IT service delivery, incident and change management, and agile leadership.

Qualifications

• ITIL-aligned service delivery experience.
• Scrum Master capability with agile delivery.
• Strong stakeholder communication and collaboration experience.
• Experience balancing operational stability with continuous improvement.

Responsibilities

• Oversee day-to-day operation and delivery of IT services on the SITS platform.
• Manage incidents, problems and changes; ensure issues are resolved and performance maintained.
• Monitor service performance and provide accurate reporting on service levels.
• Coordinate with technical teams, suppliers and stakeholders to ensure effective service delivery.
• Adhere to ITIL processes and governance requirements; support platform stability and improvements.
• Act as Scrum Master for development work, facilitate ceremonies, remove blockers.
• Coach teams in Agile principles and drive continuous improvement.
• Support backlog refinement and prioritisation with Head of Applications.
• Balance BAU priorities with development activity to ensure delivery.

Skills

ITIL delivery

Scrum Master

Stakeholder comms

Agile leadership

Job description

This Service Manager / SCRUM Master contract in Sheffield offers £500 per day (inside PAYE) for a three to six-month period covering sickness, starting November 2026. The position splits evenly between service management and agile leadership, supporting a higher education platform across key application workstreams. Duties include overseeing daily operation and delivery of IT services on the SITS platform, managing incidents, problems and changes so issues are resolved and performance maintained, and monitoring service quality with accurate reporting. The agile side involves guiding teams, facilitating ceremonies and driving change. Hybrid working applies, with a remote start available. Applicants should demonstrate ITIL-aligned service delivery experience, Scrum Master capability, strong stakeholder communication and a track record of combining operational stability with continuous improvement.

Service Manager / Scrum Master £500 per day (Inside PAYE) 3-6 Month Contract (sickness cover) Hybrid (Sheffield) / Remote Start: November 2026

We’re hiring a Service Manager / Scrum Master to support a HE platform, working across key application workstreams. This is a 50/50 split between Service Management and Scrum Master responsibilities, ideal for someone who can combine operational service delivery with agile leadership and deliver change.

Key responsibilities and experience required:

• Service Management and Delivery - Oversee the day-to-day operation and delivery of IT services across the SITS platform.
• Manage incidents, problems and changes, ensuring issues are effectively resolved and service performance is maintained.
• Monitor service performance and maintain accurate service reporting.
• Coordinate with technical teams, third-party suppliers and key stakeholders to ensure effective service delivery.
• Ensure adherence to ITIL processes, service management standards and governance requirements.
• Support the ongoing stability, reliability and continuous improvement of the platform.
• Scrum Master and Agile Delivery - Act as Scrum Master for development work packages, facilitating Agile delivery and team collaboration.
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives.
• Identify and remove blockers, helping development teams maintain momentum and deliver agreed outcomes.
• Coach teams in Agile principles, encouraging continuous improvement and effective self-organisation.
• Work closely with the Head of Applications to support backlog refinement and prioritisation for future sprints.
• Help balance BAU priorities with development activity, ensuring work is planned, prioritised and delivered effectively.