Service Manager (MIE) – AWS / DevOps Environment

N Consulting Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

N Consulting Limited is hiring a Service Manager (MIE) for an AWS/DevOps environment in London. The role involves managing operational services, ensuring supplier compliance, and leading service improvements within a hybrid working model. Candidates should have strong service management expertise and experience in managing incidents, vendors, and collaboration in DevOps environments. The position offers flexibility for candidates from Leeds, Edinburgh, or Aberdeen, with a focus on operational stability and governance in a fast-paced environment.

Qualifications

• Strong experience in Service Management across development and lifecycle.
• Proven vendor management experience within commercial frameworks.
• Experience working in DevOps environment and managing incidents.

Responsibilities

• Ensure delivery of day-to-day IT operational services.
• Lead service-related issue resolutions and remediation activities.
• Support operations governance and service improvements.

Skills

Service Management Expertise

Supplier and Vendor Management

Incident and Problem Management

Stakeholder Management

DevOps Environments Experience

Workday Knowledge

Release Management

Job description

# Service Manager (MIE) – AWS / DevOps Environment at N Consulting LtdWe’re Hiring: Service Manager (MIE) – AWS / DevOps Environment Location: London (Hybrid – 40% onsite / 2 days per week) Flexibility may be considered for candidates based in Leeds, Edinburgh, or Aberdeen Contract Duration: 12 MonthsWe are seeking an experienced Service Manager (MIE) to support a critical AWS-focused environment within a fast-paced DevOps delivery landscape.This role is ideal for someone with strong service management expertise who can balance operational stability with ongoing delivery and DevOps maturity initiatives. Key Experience Required • Strong experience in Service Management disciplines across development and in-service lifecycle • Proven supplier and vendor management experience within commercial framework agreements • Experience managing incidents, problems, escalations, and operational remediation • Strong stakeholder management and cross-functional collaboration skills • Experience working within DevOps environments across end-to-end delivery and support • Understanding of product delivery, risk management, architecture, environments, releases, and budgeting • Workday knowledge is highly desirable • Release management experience advantageous Key Responsibilities • Ensure delivery of day-to-day IT operational services from suppliers • Maintain stability and quality of supplier-delivered services • Lead and coordinate service-related issue resolution and remediation activities • Ensure IT suppliers meet contractual and operational commitments • Support operational governance, service improvements, and DevOps maturity initiatives • Potentially support release management activities Work Model • Hybrid working model with 40% onsite presence • Collaborative environment with cross-functional technical teams