Service Delivery Manager

N Consulting Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

N Consulting Limited is seeking a Service Delivery Manager to oversee IT infrastructure operations. The role requires over 10 years of experience in IT, with a strong background in customer management and project oversight.

The ideal candidate will have at least a bachelor's degree and extensive operational management skills, preferably with ITIL certification. This position offers a hybrid work model with a duration of 6 months.

Qualifications

• More than 10 years in IT infrastructure.
• At least 4 years hands-on experience in Infrastructure Operations.
• Experience working in multi-national environments.

Responsibilities

• Provide direction to staff in meeting schedules.
• Communicate complex technical information effectively.
• Mentor and advise on project management processes.

Skills

ITIL Certification

Operations Management Skills

Customer Negotiation

Documentation Skills

Project Management Knowledge

Education

Bachelor’s degree or equivalent certifications

Job description

# Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 months**Service Delivery Manager:**More than 10 years in IT infrastructure of which 2 plus years directly working with customer and should have worked 2/3 years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills – demonstrated in a work environment.Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.Working toward professional Project Management certification recommended.As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.Selects appropriately which applicable standards, methods, tools, and applications to use.Demonstrates analytical and systematic approach to problem solving.Communicates fluently orally and in writing and can present complex technical information.Can absorb rapidly new technical information and apply it effectively.Maintains awareness of developing technologies and their application.Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.