IT Service Manager

N Consulting Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

N Consulting Limited is seeking an IT Service Manager to oversee day-to-day IT operational services, ensuring quality and stability from suppliers. This hybrid role requires managing supplier relationships and service management across the development and delivery life cycles. Candidates should demonstrate strong problem-solving skills and experience in DevOps environments. This position is based in London with some flexibility for candidates from Leeds, Edinburgh, or Aberdeen.

Qualifications

• Experience managing suppliers within commercial framework agreements.
• Knowledge of development life cycle and service delivery life cycle.
• Strong problem-solving skills for operational escalations.

Responsibilities

• Ensure delivery of day-to-day IT operational services from suppliers.
• Accountable for the stability and quality of supplier-delivered services.
• Support the Release Manager with release management when needed.

Skills

Supplier Management

Service Management

Problem Solving

DevOps Environment Experience

Job description

# IT Service Manager at N Consulting LtdRole Title: IT Service ManagerWork mode: HybridNumber of days a week worked in the office: 40% onsite (for a standard 5‐day week, this is 2 days/week).Contract duration: one (1) year from the commencement dateLocation: London (teams are London-based). However, some flexibility in case of skill shortage - the client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.SC ELIGIBLE candidates required---------------------------------------JOB DETAILSRole Title: IT Service ManagerThe Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services to the client from suppliers. The role is accountable for the stability and quality of those supplier-delivered services and support the remediation of any disruptions or broader operational issues in an efficient and orderly manner. The role is instrumental in ensuring the IT Supply chain meet their contractual commitments in the delivery of IT operational services. There may be a need to support the Release Manager on occasion and some experience in managing releases would be advantageous.• Must have experience of managing suppliers to commercial framework agreements, ensuring value for money and fairly representing the service provider within the FCA.• Must have experience of service management disciplines within the development life cycle and in-service delivery life cycle• Excellent problem solving, leading servicerelated operational escalations and issues to successful resolution with the Product Group team• Working experience in a DevOps environment - within an end-to-end delivery and servicing structure including product, analysis, risk management, architecture, build, environments, releases, budgeting and service management