Service Manager

Computappoint; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Hybrid working

Job summary

Computappoint is seeking a Service Manager for a nationally significant AI-powered platform used across the rail industry. Based in Central London with hybrid working 1-2 days onsite, you will own day-to-day service operations and drive improvements with frontline users.

The role requires ITIL expertise, stakeholder management and strong communication to coordinate suppliers and internal teams, manage incidents and changes, and ensure smooth onboarding of new organisations.

Qualifications

• Experience in Service Management, Service Delivery or IT Operations.
• Strong understanding of ITIL processes.
• Experience managing suppliers and stakeholders.
• Excellent communication and organisational skills.
• Ability to coordinate multiple teams and priorities.

Responsibilities

• Owning day-to-day service operations and performance.
• Managing incidents, problems and service requests.
• Coordinating suppliers, support teams and key stakeholders.
• Driving service improvements and user adoption.
• Supporting onboarding of new organisations and users.
• Managing service reporting, governance and operational reviews.
• Supporting service changes, releases and operational readiness.

Skills

Service Management

ITIL

Stakeholder management

Communication

Coordination

Job description

Central London (Hybrid, 1-2 days onsite)

We're partnered with one of the UK's most influential transport organisations who are investing heavily in digital transformation and AI-enabled services.

They're looking for a Service Manager to take ownership of a nationally significant AI-powered platform that supports thousands of frontline users across the rail industry.

This is an excellent opportunity for somebody with Service Management, ITIL and stakeholder management experience who wants to work on a genuinely impactful digital service with a growing user base.

What You'll Be Doing:

• Owning day-to-day service operations and performance
• Managing incidents, problems and service requests
• Coordinating suppliers, support teams and key stakeholders
• Driving service improvements and user adoption
• Supporting onboarding of new organisations and users
• Managing service reporting, governance and operational reviews
• Supporting service changes, releases and operational readiness

What We're Looking For:

• Experience in Service Management, Service Delivery or IT Operations
• Strong understanding of ITIL processes
• Experience managing suppliers and stakeholders
• Excellent communication and organisational skills
• Ability to coordinate multiple teams and priorities

Nice to Have:

• SaaS or cloud platform experience
• AI or chatbot platform exposure
• Identity and access management knowledge
• Rail, transport or public sector experience

What's On Offer?

• Annual bonus
• Hybrid working (1-2 days per week in Central London)
• Opportunity to support an innovative AI platform making a real impact across a national industry

If you're an IT Service Management professional looking to join a growing digital programme with genuine long-term strategic importance, we'd love to hear from you.