Service Manager: Mental Health Helpline & Community Impact

People Potential Possibilities; Waingroves; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading charity organization in the United Kingdom is looking for a Service Manager to oversee its Mental Health Helpline team. This pivotal role involves ensuring high-quality service delivery, nurturing staff development, and maintaining collaborative partnerships with key agencies. The ideal candidate will possess strong leadership skills, a passion for mental health, and experience in crisis prevention services. This position comes with enhanced annual leave, commitment to wellbeing, and various development opportunities, as well as the ability to make a genuine difference in people's lives.

Benefits

27 days annual leave

Paycare health cash plan

Employee Assistance Program

Team initiatives

Personal development opportunities

Colleague Volunteering Programme

Enhanced sickness pay

Optional overtime and referral bonuses

Qualifications

• Experience in mental health or care settings.
• Demonstrated leadership in service delivery.
• Full UK driving licence and vehicle access.

Responsibilities

• Lead the Mental Health Helpline team.
• Ensure empowering support for all callers.
• Monitor performance against KPIs and maintain relationships with community agencies.

Skills

Leadership

Mental health expertise

Crisis management

Team management

Call handling

Job description

A leading charity organization in the United Kingdom is looking for a Service Manager to oversee its Mental Health Helpline team. This pivotal role involves ensuring high-quality service delivery, nurturing staff development, and maintaining collaborative partnerships with key agencies. The ideal candidate will possess strong leadership skills, a passion for mental health, and experience in crisis prevention services. This position comes with enhanced annual leave, commitment to wellbeing, and various development opportunities, as well as the ability to make a genuine difference in people's lives.