Service Manager - Learning Disabilities

Thendon Resourcing Limited; Gateshead; On-site; GBP 29,577 - 36,150; Full time

Benefits offered by this job

25 days leave

Pension

Life assurance

Employee assistance

Training

Gift vouchers

Job summary

Thendon Resourcing Limited is seeking an experienced Service Manager for a supported living service supporting adults with learning and complex needs. You will lead care teams to deliver high‑quality, person‑centred support in a charity environment that prioritises staff wellbeing and service quality.

The role requires proven management experience in regulated care services, a passion for meaningful outcomes, and willingness to pursue QCF Level 5 Leadership in Social Care.

Qualifications

• Experienced in care management for adults with learning or physical disabilities.
• Proven ability to lead teams in supported living services.
• Knowledge of CQC standards and legislation relevant to social care.
• Willingness to work towards a QCF Level 5 Leadership of Social Care if not held.

Responsibilities

• Support and manage teams delivering high‑quality, person‑centred care.
• Develop and implement systems and processes within the service.
• Ensure care documentation is up to date and reflective of individuals’ needs.
• Handle safeguarding and reassess care needs when required.
• Grow the service in collaboration with management.
• Deputise for Complex Care Manager when needed.

Skills

Care Manager

Service Manager

Deputy Manager

Supported Living Manager

CQC standards

Education

QCF Level 5 Leadership of Social Care

Job description

Service Manager – Supported Living – Learning Disabilities and Complex Needs

Are you an experienced Care Manager / Service Manager / Deputy Manager with a background in managing care services for adults with learning or physical disabilities with complex care needs? Do you want to work for a company that supports their staff well with competitive salaries, industry‑leading benefits, well‑resourced services, work/life balance and a supportive working environment? If so, we’re recruiting for a Service Manager role that might be right up your street!

As a Service Manager of this supported living service for adults with complex needs, your focus will be on delivering exactly what you came into care to do… managing quality‑focused services that truly enrich the lives of the people you are there for. This is a charity who pulls out all the stops to ensure that people they support are able to lead full and flourishing lives.

Salary and Benefits

• £32,864 per annum
• 25 days leave plus bank holidays which increases after 5 years' service
• Occupational sick pay scheme (after probationary)
• Employee assistance and well-being programme
• Rewards and recognition scheme – Gift Vouchers
• Pension
• Life assurance
• Career‑enhancing training

The Service Manager Role

• Your focus is on supporting and managing the teams who deliver care within the supported living service and ensuring that high‑quality person‑centred support is consistently provided.
• Take responsibility for the development and implementation of systems and processes within the service.
• Ensuring through auditing that all care documentation is up to date and is reflective of each individual's needs.
• Dealing with any safeguarding.
• Ensure that when people's care needs change they are re‑assessed, and new contracts put in place to meet those needs.
• Work with your manager to develop and grow the service.
• Deputise in the absence of the Complex Care Manager.

About you

• You’ll need to be an experienced Deputy Manager / Supported Living Manager / Service Manager of a regulated care service before – such as a care home or supported living service.
• You’ll be driven by a passion to deliver services for people with learning disabilities and physical disabilities that are truly‑person‑centred and make a difference to people's lives.
• Ideally you hold a QCF level 5 qualification in Leadership of Social Care, but if not, as long as you are willing to work towards it, we can consider you.
• You’ll be able to demonstrate a good knowledge of CQC standards and legislation relevant to managing social care.