Service Manager - Learning Disabilities - Leicester

Lifeway’s Group; Leicester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Financial wellbeing tools

Leadership development programmes

Pension scheme

Wellbeing resources and mental health support

Discounts on shopping and travel

Job summary

Lifeway’s Group is looking for a Service Manager in Leicester to oversee the delivery of high-quality care for individuals with complex needs, including learning disabilities and autism. The ideal candidate will have at least a Level 3 qualification in Health & Social Care and strong operational management experience. This role also demands a genuine passion for quality care and the ability to inspire a team. Lifeway’s offers many benefits, including financial wellbeing tools and leadership development programmes.

Qualifications

• Minimum Level 3 qualification in Health & Social Care.
• Strong experience in operational and people management.
• Valid UK driver’s licence and willingness to travel locally.
• Genuine passion for quality care.

Responsibilities

• Support and develop team of support workers and team leaders.
• Oversee delivery of high-quality care for individuals with complex needs.
• Drive service improvements and maintain quality standards.
• Build relationships with team, families, and communities.

Skills

Operational management

People management

Quality care

Empathy

Team leadership

Education

Level 3 qualification in Health & Social Care

Level 5 qualification in Health & Social Care (desirable)

Job description

The Opportunity

We’re looking for a Service Manager who is not just anyone —someone genuinely passionate about improving the lives of the people we support, while also fostering a positive, supportive environment for their team.

In this role, you’ll work closely with a dedicated Area Manager and Regional Director to oversee the delivery of high-quality care and support for working-age adults with complex needs, including learning disabilities, physical disabilities, ASD, and behaviours that challenge.

We are particularly keen to find someone who understands the importance of equipping teams with the right training to deliver complex care. This includes areas such as NAPPI, Buckle, restraint techniques, and Oliver McGowan training, ensuring staff feel confident, capable, and well-supported in their roles.

In this role, you will:

• Support, inspire, and develop your team of support workers and team leaders in the delivery of outstanding care and support.
• You will oversee the delivery of high-quality care and support for individuals with learning disabilities, autism, challenging behaviours, and physical disabilities, each with their own unique and complex needs.
• Drive service improvements and quality standards.
• Build strong relationships with your team, families, and communities.

You’ll lead with purpose, inspire your teams, and deliver the highest standards of care while shaping the future of services.

What You’ll Bring

• A minimum Level 3 qualification in Health & Social Care with Level 5 being desirable (or working towards it)
• Strong experience in operational and people management
• A valid UK driver’s licence and willingness to travel locally
• A genuine passion for quality care — and the ability to lead by example

We’re looking for individuals who embody empathy, courage, honesty, equality, and passion. If that sounds like you, we’d love to welcome you to the team.

Why Join Lifeways?

When you join Lifeways, you step into a leadership role in a company that values and invests in its people. Our shared values guide everything we do: Caring – Honest – One Team – Innovative – Courageous – Equal

You’ll get:

• Enjoy financial wellbeing tools with Stream — real-time pay tracking, savings features, and instant access to earned pay when you need it.
• Leadership development programmes & progression pathways
• A supportive, inclusive workplace culture
• Matched contribution company pension scheme
• Wellbeing resources and mental health support
• Reward and Recognition Schemes
• Discounts on shopping, tech, travel, and more through CHOICE Rewards

At Lifeways, you’re not just anyone. You’re a leader who can make a difference every single day - discover why this matters in our newest video.