Service Manager – Industrial Lifting Equipment

Merit Careers Limited; Glasgow; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Attractive remuneration package

Personal development opportunities

Performance bonus

Job summary

A leading industrial equipment firm is looking for a Service Manager to join their team in East Kilbride. The role focuses on maintaining high customer satisfaction while ensuring a robust Health and Safety culture. The ideal candidate should have strong people management skills, at least three years of relevant experience in the crane industry, and a commitment to personal development. This full-time role offers a competitive salary along with a substantial benefits package.

Qualifications

• At least three years of relevant experience in maintenance service business or crane industry.
• Strong understanding of health and safety culture.
• Basic financial knowledge beneficial.

Responsibilities

• Develop a Health and Safety Culture including branch and workplace safety.
• Manage employee performance and development.
• Ensure high customer satisfaction is achieved.
• Conduct customer business reviews.
• Plan resources and manage recruitment.
• Handle budget analysis and reporting.
• Lead all operational field activities and resources.

Skills

People management experience

Team building

Customer focused

Operational field activity leadership

Business understanding

Job description

Job Description

50k + HUGE BENEFITS

My client a Global leading specialist within Industrial Lifting Equipment believe that great customer experience is built on the people behind the name – people committed to providing their customers with lifting equipment and services that lift their businesses. Everything they do, they do with passion and drive. This is what makes their Companya unique place to work.

They have an exciting opportunity for a Service Manager to join the team in East Kilbride on a full time, permanent basis.

The hours of work will be 37.5 hours per week.

This is a key management role within the Branch. The ideal candidate needs to be absolutely trustworthy, committed to achieving results and self-motivating, you should have people management experience and be an extremely good team builder. Satisfying customers is the absolute key to success in this business and any applicant must be flexible and customer focused.

Both practical and theoretical engineering experience is necessary, as is an understanding and at least three years’ relevant experience of the maintenance service business/ crane industry/electrical knowledge. Basic financial and business understanding is also beneficial.

Your duties will include:

• Development of Health and Safety Culture including branch and workplace safety.
• Employee management,performance and development.
• Ensuring a high level of customer satisfaction is achieved and maintained.
• Customer business reviews.
• Resource planning.
• Recruitment.
• Budget management, analysis and reporting.
  
• Forecasting.
  
• Project Management.
• Productivity review and management.
• Leadership and direct all operational field activities and resources including safety.
  
• Operationally derived quoting/customer consultation,
• Material requisition/preparation
• Vehicle and equipment management and service request execution.

What is on offer:

They are committed to the personal development of all its employees and can proudly confirm that this position includes a host of benefits. An attractive remuneration/benefits package is offered including a good base salary (dependent on experience) and bonus.