Service Manager – HVAC or Skilled Trades

Team Builder Recruiting; Lewes; On-site; GBP 55,000 - 81,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) with Company Match

Flexible Spending Account

Company Truck

Company Cell Phone or Reimbursement

Job summary

Sherman Corporation is seeking an experienced Service Manager to lead the HVAC service and plumbing teams in Lewes, Delaware. You will drive daily operations, ensure outstanding customer service, and manage schedules, parts, and returns to keep jobs moving smoothly.

The ideal candidate will have 3+ years of leadership experience, 5+ years in a skilled trade, and a proven ability to coach staff, manage budgets, and analyze performance metrics to boost profitability.

Qualifications

• 3+ years of leadership or supervisory experience
• 5+ years in a skilled trade, HVAC preferred
• Experience managing departmental budgets and metrics
• Strong communication and interpersonal skills
• Master HVAC License and EPA 608 Certification preferred but not required

Responsibilities

• Lead the daily operations of the HVAC service and maintenance departments.
• Coordinate technician schedules, dispatch, and on-call rotations.
• Oversee service calls from start to finish, coordinating parts and visits.
• Coach and develop a team of 8-10 HVAC Service Technicians.
• Review invoices, notes, and customer recommendations for accuracy.
• Monitor departmental performance to improve revenue and customer satisfaction.
• Collaborate with office staff and leadership to grow the service department.

Skills

Leadership

Communication

Operations management

Budgeting

Team building

Education

High school diploma

Master HVAC License

EPA 608 Certification

Tools

FieldEdge

Microsoft Office

Job description

Service Manager - HVAC or Skilled Trades

Lewes, DE

Why You'll Love Working with Us

• Family-Owned Stability: Join a company that has proudly served Sussex County since 1960 with the stability, accessibility, and values of a family-owned business.
• Leadership Impact: Lead and develop a team of 8-10 HVAC Service Technicians while helping shape the continued growth of our expanding service department.
• Strong Reputation: Build on decades of customer trust with a loyal client base and a company known for delivering exceptional HVAC and plumbing service.
• Growth Opportunities: Play a key role in improving operations, expanding our service department, and helping drive the future success of our business.
• Supportive Culture: Enjoy a workplace that values its people through employee appreciation events, team cookouts, ice cream days, and a collaborative, family-oriented atmosphere.

About Us

Sherman Corporation is a family-owned and operated HVAC and plumbing company that has proudly served homeowners and businesses throughout Sussex County, Delaware, and the surrounding communities since 1960. We are committed to delivering exceptional customer service while building lasting relationships with our customers and providing a stable, supportive workplace where our team can grow and succeed together.

What You'll Do as Our HVAC Service Manager

• Lead the daily operations of our HVAC service and maintenance departments, ensuring exceptional customer service while meeting operational and financial goals.
• Coordinate technician schedules, dispatch, and on-call rotations to maximize efficiency, minimize drive time, and ensure customers receive timely service.
• Oversee service calls from start to finish, including coordinating parts, tracking job progress, and scheduling return visits to keep work moving smoothly.
• Coach and develop a team of 8-10 HVAC Service Technicians by providing leadership, accountability, performance feedback, and ongoing training to help your team succeed.
• Review invoices, technician notes, and customer recommendations to ensure accurate documentation, consistent communication, and high‑quality service.
• Monitor departmental performance through daily, weekly, and monthly reporting to improve revenue, technician productivity, customer satisfaction, and overall profitability.
• Collaborate with office staff, technicians, and company leadership to improve communication, streamline operations, and support the continued growth of our service department.

Our Ideal HVAC Service Manager

• Experienced Leader: 3+ years of leadership or supervisory experience and know how to build trust, coach employees with patience, resolve challenges effectively, and earn the respect of your team.
• Industry Knowledge: 5+ years of experience in a skilled trade, with HVAC industry experience preferred, and can confidently oversee service operations and technician performance.
• Business-Minded Manager: Experience managing departmental budgets, tracking performance metrics, and making analytical decisions that improve operational efficiency and profitability.
• Strong Communicator: Outstanding communication and interpersonal skills, allowing you to build lasting customer relationships, collaborate across departments, and support your team's success.
• Technically Proficient: A high school diploma or equivalent, comfortable learning FieldEdge and Microsoft Office. A Master HVAC License and EPA 608 Universal Refrigerant Certification are preferred but not required.
• Customer-Focused Team Builder: You believe exceptional customer service starts with developing people, fostering accountability, and creating a positive culture where employees and customers succeed together.

What We Offer Our HVAC Service Manager

• Competitive Salary: $75,000-$110,000/year (base salary + performance‑based bonuses)
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Flexible Spending Account
• Company Truck
• Company Cell Phone or Reimbursement
• Work Schedule: Monday through Friday, 7:00 AM-5:00 PM, with approximately one week of rotating on‑call responsibility each month.
• Supportive Team Culture: Enjoy employee appreciation events, team cookouts, ice cream days, and the family‑oriented atmosphere.