Field Delivery Manager

Johnson Controls, Inc.; Hollywater; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car

IT equipment provided

Life assurance

Holiday purchase scheme

Mental health support

Learning & development

Employee referral programme

Product discounts

Cycle-to-work

Job summary

Johnson Controls, Inc. is seeking an experienced HVAC Field Delivery Manager to lead a team of technicians across the South East region, from London to Portsmouth. The hybrid role involves regular site visits, remote work, and occasional office attendance with a company car provided.

You will drive performance, monitor contracts, develop the field team, and maintain strong customer relationships while ensuring safety and service quality across the region.

Qualifications

• Experience leading field-based engineering/service teams in HVAC.
• Strong understanding of commercial/industrial HVAC & refrigeration systems.
• Experience reviewing contracts and meeting SLAs.
• Proven people leadership, coaching, and performance management skills.
• Strong commercial awareness and customer focus.
• Excellent communication and stakeholder management skills.
• Strong planning and organisational abilities.
• IOSH or similar health & safety training is desirable.
• Competent with Microsoft Office and field service systems.
• Full UK driving licence and willingness to travel across the South East region.

Responsibilities

• Lead, coach and develop a team of HVAC technicians.
• Ensure contractual obligations, service standards and customer expectations are met.
• Review service contracts and monitor performance against SLAs.
• Manage resource planning and workload allocation to maximise productivity and customer satisfaction.
• Build and maintain strong customer relationships.
• Review and approve remedial repair quotations while maintaining margins.
• Conduct regular site visits to support technicians and ensure service quality.
• Ensure compliance with Health & Safety requirements including RAMS, PPE, tool management and equipment calibration.
• Monitor operational performance and implement continuous improvement initiatives.
• Collaborate with internal teams to drive service excellence and business growth.

Skills

Field service leadership

HVAC systems knowledge

Contract management

People leadership

Customer focus

Communication skills

Planning & organising

Health & safety

MS Office

UK driving licence

Tools

MS Office

Field service systems

Job description

We're looking for an experienced HVAC Field Delivery Manager to lead a team of technicians across the South East region, covering London to Portsmouth.

In this role, you'll drive operational performance, ensure contractual commitments are delivered, maintain strong customer relationships, and support the development of a high-performing field team. This is a hybrid role involving regular site visits across the region, remote working, and occasional office attendance. A company car is provided.

How you will do it

• Lead, coach and develop a team of HVAC technicians.

• Ensure contractual obligations, service standards and customer expectations are consistently met.

• Review service contracts and monitor performance against agreed service levels.

• Manage resource planning and workload allocation to maximise productivity and customer satisfaction.

• Build and maintain strong customer relationships.

• Review and approve remedial repair quotations while maintaining business margins.

• Conduct regular site visits to support technicians and ensure service quality.

• Ensure compliance with Health & Safety requirements, including RAMS, PPE, tool management and equipment calibration.

• Monitor operational performance and implement continuous improvement initiatives.

• Collaborate with internal teams to drive service excellence and business growth.

What we look for

• Experience managing field-based engineering or service teams within the HVAC industry.

• Strong technical understanding of commercial and industrial HVAC and refrigeration systems.

• Experience reviewing contracts and delivering against service level agreements.

• Proven people leadership, coaching and performance management skills.

• Strong commercial awareness and customer focus.

• Excellent communication and stakeholder management skills.

• Strong planning and organisational abilities.

• IOSH qualification or similar Health & Safety training is desirable.

• Competent with Microsoft Office and field service systems.

• Full UK driving licence and willingness to travel across the South East region.

What we offer

• Competitive salary and management incentive bonus

• Company car, IT equipment provided

• Life assurance and holiday purchase scheme

• Mental health and wellbeing support

• Learning and development opportunities

• Employee referral programme

• Discounts on Johnson Controls products and services

• Additional voluntary benefits, including cycle-to-work and high street discount schemes

If you're a people-focused leader with HVAC experience and a passion for delivering outstanding customer service, we'd love to hear from you!

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