Service Manager - Housing First

St Mungo's; Greater London; On-site; GBP 43,000 - 54,000; Full time

Job summary

St Mungo's is seeking an experienced Service Manager to lead its Housing First Service in Hackney. Based at Lansdowne Drive, you will oversee a small team delivering person-centred support to up to 18 clients, aligned with Housing First principles.

You will drive performance, manage budgets, and build strong partnerships with commissioners and providers to secure sustainable, high-impact services for people experiencing homelessness.

Qualifications

• Experience managing contracts and SLAs, and building relationships with commissioners.
• Track record leading frontline teams within homelessness, housing, outreach, or community services.
• Experience managing and developing staff to deliver results through others.
• Strong financial management, including budget planning, monitoring and accountability.
• Ability to develop effective pathways and partnerships to achieve positive change.
• Excellent analytical skills with data reporting for diverse audiences.
• Commitment to Housing First and safe, stable housing for clients.

Responsibilities

• Lead, motivate and develop a team of Housing First Workers, creating a high-performing service culture.
• Ensure the service delivers high-quality, person-centred support aligned with Housing First.
• Drive service performance, quality and continuous improvement.
• Build and maintain relationships with commissioners, housing providers and partners.
• Contribute to strategic development of Housing First services.
• Represent the service in partnership forums, conferences, and evaluations.
• Manage service budgets and resources to stay sustainable and impactful.
• Monitor, analyse and report on service performance.

Skills

Team leadership

Budget management

Contract management

Data analysis

Stakeholder engagement

Housing First experience

Performance management

Job description

Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures? We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney. This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes. Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients. Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently. What you'll be doing As Service Manager, you will play a key role in both the operational delivery and future development of the service. You will:

• Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
• Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
• Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
• Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
• Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
• Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
• Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
• Monitor, analyse and report on service performance, using data and insight to drive improvements.
• We're looking for a confident and compassionate leader who is committed to supporting people facing homelessness and multiple disadvantages. You will bring:
• Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
• A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
• Experience managing and developing staff, creating high-performing teams and delivering results through others.
• Strong financial management skills, including budget planning, monitoring and accountability.
• The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
• Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
• A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.