Housing First Service Manager

St Mungo'S; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

St Mungo's in Hackney is seeking an experienced Service Manager to lead our Housing First Service, helping people who have experienced rough sleeping to secure and sustain homes.

Based at Lansdowne Drive, you will lead a team, manage budgets and contracts, build strong partnerships with commissioners and housing providers, and drive service improvement.

You will champion person-centred support and ensure high-quality outcomes while occasionally travelling within and outside Hackney.

Qualifications

• Experience leading frontline teams in homelessness, housing, or related services.
• Proven ability to manage budgets, contracts, and performance data.
• Strong stakeholder engagement with commissioners and external partners.

Responsibilities

• Lead, motivate and develop a team of Housing First Workers, creating a high-performing service culture.
• Ensure the service delivers person-centred support aligned with Housing First principles.
• Drive service performance, quality and continuous improvement to achieve positive client outcomes.
• Build and maintain relationships with commissioners, partner agencies, housing providers and other stakeholders.
• Contribute to the strategic development of Housing First services and share best practices.
• Represent the service in partnership forums, conferences and evaluations.
• Manage service budgets and resources to ensure sustainability and impact.
• Monitor, analyse and report on service performance using data to drive improvements.

Skills

Leadership

Contract management

Budget management

Partnerships

Data analysis

Staff development

Homelessness

Job description

Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures?

We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney. This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes.

Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients. Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently.

What you'll be doing

• Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
• Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
• Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
• Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
• Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
• Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
• Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
• Monitor, analyse and report on service performance, using data and insight to drive improvements.

This role requires flexibility and occasional travel both within and outside of Hackney.

About you

• Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
• A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
• Experience managing and developing staff, creating high-performing teams and delivering results through others.
• Strong financial management skills, including budget planning, monitoring and accountability.
• The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
• Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
• A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.

Closing Date: 10am 28th September 2026

Interview and assessment date: Monday 12th October 2026