Service Manager Fire Alarms

Progroup Recruitment Limited; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

Progroup Recruitment Limited is seeking an experienced Service Manager or Senior Engineer to lead daily service operations, ensuring works are completed safely, efficiently, and to a high standard. You will coordinate planned maintenance and reactive works, support engineers, and act as the central link between clients, engineers and internal teams, with RAMS and KPI reporting.

The ideal candidate has service/PPM contract experience, a background in fire and security, and solid knowledge of

Qualifications

• Previous experience in a Service Manager or Senior Alarm Engineer
• Background within the fire and security sector
• Proven experience managing service or PPM contracts
• Working knowledge of Simpro or similar service management software
• Excellent attention to detail with the ability to juggle priorities

Responsibilities

• Organising and coordinating PPM schedules and reactive service requests
• Site visits to quote on jobs
• Managing field engineers, subcontractors and third‑party suppliers
• Producing RAMS and ensuring health & safety compliance
• Serving as primary contact for customers, contracts and stakeholders
• Preparing KPI reports and reviewing service performance
• Assisting with invoicing and tracking service revenue
• Maintaining records across internal systems

Skills

Organisational skills

Customer focus

Tools

Simpro

Job description

Service Manager

The Role

We are seeking an experienced Service Manager or a Senior Engineer looking to move on their career to the next step, the role will be to oversee and control the daily delivery of service operations, ensuring works are completed safely, efficiently, and to a high standard.

You will play a key role in coordinating planned maintenance and reactive works, supporting engineers, and acting as the central link between clients, engineers, and internal teams.

Key Responsibilities

• Organising and coordinating PPM schedules and reactive service requests
• Site Visits to quote on jobs
• Managing field engineers, subcontractors, and third‑party suppliers
• Tracking workloads and job progress through service management software (e.g. Simpro or similar)
• Producing RAMS and ensuring all works meet health & safety requirements
• Serving as the primary contact for customers, contracts, and stakeholders
• Participating in contract review meetings and preparing KPI performance reports
• Reviewing service reports and resolving any compliance or quality issues
• Preparing and issuing quotations for remedial and additional works
• Assisting with invoicing, tracking service revenue, and supporting forecasts
• Maintaining accurate and up‑to‑date records across internal systems

About You

You will be an organised, motivated professional with a structured approach to service coordination and a strong focus on customer delivery.

The successful candidate will ideally demonstrate:

• Previous experience in a Service Manager or Senior Alarm Engineer
• Background within the fire and security sector
• Proven experience managing service or PPM contracts
• Working knowledge of service management systems such as Simpro
• Excellent attention to detail with the ability to juggle competing priorities