Service Manager - Eastwood Studios

Homeless Link; Greater London; Hybrid; GBP 46,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

Training budget

Sick pay

Family-friendly policies

Hybrid working

Pension

Cycle to Work

Season Ticket Loan

Employee assistance

Discount vouchers

London Living Wage employer

Job summary

The Connection at St Martin’s in London is seeking a dynamic leader to launch and run a 24-hour supported housing service in Wandsworth for 15 individuals experiencing homelessness and severe disadvantage.

You will recruit and manage staff and volunteers, develop a trauma-informed, bespoke support approach, and build a network of partners to stabilise health and housing outcomes and secure longer-term funding.

Qualifications

• Experience in housing services, health inclusion and social care entitlements.
• Knowledge of harm minimisation and trauma-informed support.
• Lived experience of homelessness encouraged.

Responsibilities

• Lead a new 24-hour supported housing service in Wandsworth for 15 people experiencing homelessness and severe and multiple disadvantage.
• Manage staff and volunteers to establish and deliver this six-month pilot.
• Develop a team that builds trust through relationships and provides bespoke, person-led, trauma-informed support.
• Build a network of professionals around service users to support stabilisation, access to services and longer term plans for health and housing.
• Drive partnerships, coproduction and a strengths-based, solution-focused approach.
• Align practice with The Connection’s traits: Curious, Safe, Together and Motivated.

Skills

Leadership

Trauma-informed approach

Interagency collaboration

People management

Strategic planning

Job description

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

You will lead a new 24-hour supported housing service in Wandsworth for 15 people experiencing homelessness and severe and multiple disadvantage as part of a six month pilot, accepting referrals from across Southwest London. Developed with subregional colleagues, it fills a strategic gap for people experiencing homelessness and severe and multiple disadvantage, including abuse, poor physical and mental health, substance use, offending and social exclusion. For these individuals engagement with services is creating a persistent barrier to their full assessment, support and plan to access services and move into longer term accommodation.

You will manage staff and volunteers to establish and deliver this six-month pilot, demonstrating its impact to influence longer-term funding. You will develop a team that builds trust through relationships and provides bespoke, person-led, trauma-informed support. You will bring strong knowledge of services, housing options, health inclusion, harm minimisation and social care entitlements. You and your team will use this knowledge and experience to build a network of professionals around service users to support stabilisation, access to services and longer term plans for their health and housing.

You are a dynamic, inspirational and capable leader whose compassionate, proactive approach builds a responsive, high-performing team. You will draw on staff strengths, encourage collaboration, creativity and professional curiosity, and support resilience and wellbeing to meet individuals’ needs and aspirations.

You will take a strengths-based, solution-focused approach, developing internal and external partnerships and embedding coproduction to improve services. Organised, analytical and reflective, you will balance competing priorities and align your practice with the Connection’s traits: Curious, Safe, Together and Motivated.

Salary: £45,638 - £52,126 (Salary Scale 29 - 35)
Closing Date: Monday 16 November
Interview Date: Tuesday 24 November

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer