Team Leader (Street Engagement Team)

Homeless Link; Greater London; On-site; GBP 43,000 - 47,000; Full time

Benefits offered by this job

30 days holiday

Generous training budget

Hybrid working

Pension scheme

Cycle to Work

Season Ticket Loan

Employee Assistance Programme

Discount vouchers and cashback

Job summary

The Connection at St Martin’s in London is seeking a capable Street Engagement Team Leader to oversee outreach and in-reach work with people experiencing street homelessness. You will manage a team, develop services, and build partnerships to ensure a compassionate, person-led approach across West End/Westminster.

You will champion trauma-informed care, coproduction, and flexible working arrangements. The role offers a generous benefits package, hybrid working, and a salary in the

Qualifications

• Substantial experience delivering person-led, trauma-informed services.
• Ability to build confidence with communities and partners.
• Strong commitment to coproduction and flexible working practices.

Responsibilities

• Manage a team of staff delivering street-based and building-based services.
• Develop and sustain partnerships to enhance support for people who are street homeless.
• Oversee outreach, in-reach, casework and essential service delivery.
• Champion compassionate, strength-based and reform-minded practices.

Skills

People management

Stakeholder engagement

Trauma-informed approach

Communication skills

Job description

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

The Street Engagement Team works across the West End/Westminster with people experiencing street homelessness and interconnecting needs (substance dependency, mental/physical health, criminal justice involvement, unclear immigration status etc.). This is done by delivering a support offer that is person-led, wrap-around, and focussed on building relationships by meeting people where they are at.

Working with the Service Manager, you will manage a team of staff and support the development of a team that is dynamic, innovative, and responsive to the changing needs of the wider environment and the people that use The Connections services. The services operational delivery will include a range of functions that are both street based and building based, such as outreach and in-reach, casework, supporting the wider delivery of CSTMs functions such as essential services, and managing and developing partnerships that supplement the support offer we have for the people that use our services.

You will have substantial experience in delivering person-led, psychologically, gender and culturally informed services to people who are street homeless. You will have the personal credibility to build confidence in the wider community and with partnerships. You will be both strength-based and solution-focused, developing and enhancing the service with a commitment to embed coproduction. You will also be committed to the values of CSTM (Curious, Safe, Together and Motivated) and will be able to champion approaches that are aligned to this (trauma informed, pre-treatment, harm reduction etc.)

Through compassionate and proactive management, you will help build a high performing, well organised and creative team who are passionate about supporting very vulnerable people away from the streets and getting their needs met.

Salary: £42,972 - £46,585 (Spine Point 26-30)
Closing Date: Thursday 5th November
Interview Date: Monday 16th November

Our Benefits

• 30 days holiday plus bank holidays
• Generous training budget, plus an annual personal training budget
• Enhanced Sick Pay Policy
• Enhanced family friendly policies
• Day off for moving house
• Hybrid working (depending on role requirements)
• Pension – 5% Employer, 3% Employee
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Assistance Programme
• Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer