Service Manager- Domestic Violence and Abuse services

Homeless Link; Bath; Hybrid; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Rewards Platform

Employee Assistance Programme

Health Cash Plan

Job summary

Alongside is seeking an experienced Service Manager to lead Domestic Abuse Housing services across BANES (Bath & Northeast Somerset). You will manage local projects, develop staff teams, and partner with commissioners to ensure safe, high-quality support for survivors of domestic abuse.

You will drive service improvements, maintain safeguarding and trauma-informed practices, and work to achieve contractual targets while fostering a person-centred, strength-based approach across the region.

Qualifications

• Experience managing teams within housing or domestic abuse services.
• Strong leadership and ability to inspire high-performing teams.
• Knowledge of safeguarding and trauma-informed practice.
• Experience delivering service performance improvements and outcomes.
• Excellent communication and partnership-building skills.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Lead, motivate and develop a team delivering trauma-informed support services.
• Ensure client-centred support leading to independence.
• Build relationships with commissioners and partner agencies.
• Drive service quality and continuous improvement across multiple projects.
• Oversee housing and operations, ensuring safety and compliance.

Skills

Team leadership

Safeguarding knowledge

Trauma-informed practice

Service performance management

Partnership building

Driver licence

Job description

This is an exciting opportunity to lead and develop services that support people experiencing Domestic Violence and Abuse across Bath and Northeast Somerset. You'll manage and inspire local teams, drive service improvements, and work closely with commissioners and partners to ensure clients are safe and receive high-quality support that enables them to move forward with confidence and independence

Job Role: Service Manager- Domestic Violence and Abuse services

Salary: £ 34,505 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: BANES

Additional information

Participate in an out-of-hours on-call rota.

About Alongside

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role

We are looking for an experienced and passionate Service Manager to lead our Domestic Abuse Housing services across the BANES (Bath & Northeast Somerset) area.

This is an exciting leadership opportunity for someone who is committed to delivering high-quality, trauma-informed support for people experiencing social exclusion, including survivors of domestic abuse. You will be responsible for managing local projects, leading and developing staff teams, driving service improvements, and ensuring contractual, quality, and performance targets are achieved.

Working closely with commissioners, partner agencies, and the wider Alongside leadership team, you will ensure services remain person-centred, strength-based, and focused on achieving positive outcomes for clients. You will maintain a visible presence within services, support staff to deliver excellent client support, and help shape service development across the region.

What You'll Be Doing

• • Lead, motivate and develop a team delivering high-quality, trauma-informed support services.
  • Ensure clients receive person-centred support that helps them achieve positive outcomes and greater independence.
  • Build strong relationships with commissioners, partner agencies and other stakeholders across the BANES area.
  • Drive service quality, performance and continuous improvement across multiple projects.
  • Oversee housing and operational management, ensuring services remain safe, compliant and effective.Maintain Safelives Leading Lights standards across service delivery

  What We're Looking For

  Essential

  • • Experience managing teams within housing, domestic abuse, homelessness, social care or support services.
    • Strong leadership skills with the ability to develop and inspire high-performing teams.
    • Knowledge of safeguarding, trauma-informed practice and supporting people experiencing social exclusion.
    • Experience managing service performance and achieving positive outcomes.
    • Excellent communication and partnership-building skills.
    • Full UK driving licence and access to a vehicle.

  Desirable

  • Experience of working in the statutory or voluntary sector.
  • IDVA/ISVA/Safelives Service Manager qualification or equivalent

  Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

  What we’re looking for

  Knowledge and understanding of the support needs of people experiencing domestic violence and abuse, facing homelessness, including those with mental health challenges, complex needs and substance misuse issues.

  Experience working with people who may have multiple and complex needs and/or challenging behaviours due to their experience of trauma and abuse.

  There are many great reasons to join our team!

  Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan

  27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)

  30% staff discount at our charity shops

  A generous and competitive pension scheme

  A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted

  Great opportunities for career development and free monthly training sessions from experienced facilitators

  For all the fantastic and valuable work, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands

  Reflective Practice sessions from objective, external facilitators

  Our Ethos

  As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

  If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

  DBS Checks

  We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

  Get in touch

  If you have any questions about this role, please get in touch with the recruitment team at [e-mail]. We look forward to speaking with you soon!