Service Manager - Adults Residential

Vetro Recruitment; Caernarfon; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Health and Wellbeing programme

Company pension scheme

Blue Light discount card

Ongoing training and development

Job summary

Vetro Recruitment is seeking a Service Manager in Caernarfon, Gwynedd to lead two support services for six individuals with learning disabilities. You will ensure high-quality, person-centred care and foster a positive team environment.

You will develop care plans, manage staff, and liaise with families and external agencies while promoting continuous improvement and best practice. Welsh language skills are desirable for local communication.

Qualifications

• Level 5 Health and Social Care qualification or current study underway.
• Proven experience supporting individuals with learning disabilities in social care.
• Excellent communication and influencing abilities.
• Flexible availability including weekends.

Responsibilities

• Oversee day-to-day operation of two services for six individuals.
• Provide leadership and direction to support staff.
• Develop and review support plans and risk assessments.
• Build relationships with service users, families and external agencies.
• Conduct coaching and performance management to maintain high standards.

Skills

Strong communication skills

Flexibility to work shifts

Driver's licence

Welsh language desirable

Education

Level 5 Health and Social Care qualification

Job description

Job Title: Service Manager

Location: Caernarfon, Gwynedd

Salary: £34,416 per annum + sleep-in shifts at £60 per night + travel expenses paid at 45p per mile

Employment Type: Permanent, Full-time (37 hours per week)

Job Description

We are seeking a dedicated Service Manager to lead and manage support services in Caernarfon, Gwynedd. This role offers the opportunity to make a meaningful difference in the lives of individuals with learning disabilities by ensuring high-quality, person-centred support within a friendly team environment.

Key Responsibilities

• Overseeing the day-to-day operation and management of two support services supporting six individuals with learning disabilities.
• Providing motivational leadership and direction to support staff, fostering a positive and person-centred approach.
• Developing and reviewing support plans, risk assessments, and service delivery to ensure continuous improvement and adherence to best practices.
• Building strong relationships with stakeholders, including service users, families, and external agencies.
• Managing team development, coaching, and performance management to ensure high standards of support and independence for the people we support.

Requirements & Qualifications

• A Level 5 qualification in Health and Social Care (or actively working towards it).
• Proven experience supporting individuals with learning disabilities in a social care setting.
• Strong communication skills and the ability to influence others effectively.
• Flexibility to work shifts, including weekends, and provide cover as required.
• A valid driver's licence and access to your own car, with willingness to use it for transporting service users and attending meetings.
• Welsh language skills are desirable to effectively communicate with Welsh-speaking service users and meet their cultural needs.

Benefits & Work Environment

• Competitive salary with regular pay reviews.
• 25 days annual leave, increasing to 30 days after 5 years' service, with options to buy or sell leave.
• Health and Wellbeing programme, including 24-hour access to an Employee Assistance Programme.
• Company pension scheme.
• Benefits and discount platform, Blue Light discount card.
• Ongoing training and development opportunities.