Service Manager

South Warwickshire University NHS Foundation Trust; West Midlands; On-site; GBP 60,000 - 70,000; Full time

Job summary

South Warwickshire University NHS Foundation Trust is seeking a Service Manager to lead day-to-day management of the Elective services within the Medicine Directorate at Warwick Hospital. You will support the Operations Manager to deliver high-quality, patient-centered care, manage performance and risk, and drive service improvements throughout the portfolio.

The role requires strategic development, partnership building, and the ability to implement business and efficiency plans while

Qualifications

• Degree or equivalent level of ability with NHS experience in a management setting.
• Postgraduate qualification or equivalent.
• Evidence of continued professional development and leadership ability.

Responsibilities

• Support and assist the Operations Manager in day-to-day management of the portfolio.
• Deliver high-quality, patient-centred services within available resources.
• Attend weekly performance meetings on behalf of the Operations Manager when required.
• Analyse data to drive knowledge management and service improvements.
• Manage risk and governance, escalating concerns as needed.
• Maintain effective communication and relationships for services within the portfolio.
• Develop business plans to meet patient needs and respond to priorities.
• Identify opportunities for service improvement and income generation.

Skills

Communication skills

Interpersonal skills

Negotiation and influence

IT literacy

Analytical thinking

Education

Degree or equivalent level of ability

Postgraduate qualification

Job description

South Warwickshire University NHS Foundation Trust

Service Manager

The closing date is 13 November 2026

An exciting opportunity has arisen for an experienced leader to join the Elective management team within the Medicine Directorate, currently covering Cardiology, Respiratory and Diabetes and Endocrine specialities at Warwick Hospital.

The successful candidate will join a supportive, forward-thinking department that values teamwork and a positive approach.

The role will involve the day-to-day management of the speciality and provide operational management support. In their absence, the Service Manager will support the Operational Manager in all aspects of the service.

Main duties of the job

The Service Manager will support and assist the Operations Manager in the day-to-day management of specialities and services within the portfolio.

The Service Manager will support and assist the Operations Manager in the development and provision of comprehensive, high quality and patient centred services within the resources available.

The Service Manager will support and assist the Operations Manager in the delivery of national and local priorities and monitor performance against key constitutional standards.

The Service Manager will support and assist the Operations Manager in the management of risk and complaints for the services within the portfolio.

The Service Manager will support and assist the Operations Manager in maintaining effective communication and working relationships for services within the portfolio.

About us

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Job responsibilities

Performance Management

To support and assist the Operations Manager in ensuring robust performance management systems are in place for the services within the portfolio.

To provide day to day management of the speciality and services within their portfolio against the constitutional standards, reporting to the Operations Manager.

To attend on behalf of the Operations Manager weekly performance meetings when required, being able to articulate performance levels, reason, and mitigation for deviances against plan and national standards.

To analyse and interpret data from various sources into effective knowledge management which drives the activities of the services within the portfolio.

To support and assist with the management and delivery of clinical services, management of clinical risk and health care governance for the services within the portfolio, escalating to the Operations Manager any concerns or risk.

To ensure effective and optimum utilisation of resources within their portfolio.

To work with the Operations Manager to develop and implement business plans to ensure all services within their portfolio so can respond to patients needs throughout the year.

Strategic Development

To support the Operations Manager to identify key activities for service improvement and business development for specialities and services within the portfolio.

To support and assist the Operations Manager identify, develop, and deliver business opportunities for services within their portfolio that maintain, support, and enhance the delivery of high-quality services, including new and existing opportunities for income generation.

To support and assist the Operations Manager with service redesign with the multidisciplinary speciality or service, supporting all members of the service to confidently design and implement service changes to meet the national and local priorities and to improve patient care.

To develop effective partnerships with clinical teams and an environment in which all service staff have an opportunity to be involved and influence the management, planning and development of services.

Person Specification

Qualifications

• Degree or equivalent level of ability gained through substantial NHS experience in a management setting
• Specialist knowledge across a range of work procedures
• Postgraduate Qualification or equivalent

Experience

• Evidence of continued professional development
• Evidence of service delivery within a healthcare setting
• Information analysis, business planning in a multi-disciplinary setting
• Track record in managing and delivering change programs
• Awareness of current NHS issues
• Sound leadership abilities
• Experience of dealing with staff management issues
• Experience of Project management

Skills

• Excellent communication skills both written and verbal
• Excellent interpersonal and facilitation skills
• Ability to negotiate, influence and persuade staff at all levels
• Excellent understanding and ability to use IT
• Analytical and problem solving ability

Personal Qualities

• Enthusiastic and self motivated
• Evidence of continual professional development
• Innovative and articulate
• Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust