Service Manager
Transformation Unit
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Benefits offered by this job
Job summary
South Warwickshire University NHS Foundation Trust is recruiting for a Service Manager (Band 7) at Warwick Hospital. The role leads elective medicine specialities, delivering safe, high-quality, patient-centred care within the Trust’s priorities.
You will oversee performance, risk and governance, and support managers across Cardiology, Respiratory and Diabetes/Endocrine services, while promoting a positive, inclusive working culture.
Qualifications
- Qualified management professional with NHS experience in a clinical setting.
- Strong communication and leadership capabilities with emphasis on service delivery.
Responsibilities
- Support and assist the Operations Manager in day-to-day management of the speciality and services.
- Contribute to development and provision of high-quality, patient-centred services within available resources.
- Monitor performance against constitutional standards and national/local priorities; manage risk and complaints.
- Maintain effective communication and working relationships across services within the portfolio.
Skills
Education
Job description
Main area Anaesthetics & Theatres Grade Band 7 Contract Permanent Hours Full time - 37.5 hours per week (This role may involve working across SWFT and GEH) Job ref 203-EL1255
Employer South Warwickshire University NHS Foundation Trust Employer type NHS Site Warwick Hospital Town Warwick Salary £49,387 - £56,515 Per annum Salary period Yearly Closing 13/11/2026 23:59
South Warwickshire University NHS Foundation Trust is one of the top performing organisations within the NHS. Our staff think this is a great place to work and we hope you will agree.
We have recently been rated as 'Outstanding' by the Care Quality Commission (CQC) following our most recent inspection.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. This includes our Community Teams in North Warwickshire.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity. Over 6000 people work for the Trust and many of them have been here a long time. People find they don’t need to go elsewhere to find a fulfilling career in healthcare.
The first thing you will notice about us is how we take our values seriously. We believe that our values underpin everything we do. If you are interested in a role with us you need to make sure our values match your own.
Our values can be summed up in one sentence. We are ‘Trusted to provide inclusive, safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Disclosure and Barring Service (DBS) Checks
Many of the roles we advertise have a requirement for a DBS check to be carried out. If you are successful for a role and it requires a DBS check the Trust will carry out the initial check and subscription to the DBS Update Service, however successful candidates will be expected to cover the associated costs . Details of this will be sent to successful candidates in their offer letter.
Probationary Period
All new staff to the Trust will be subject to a standard 3 month probationary period, the details of which will duly follow in your contract of employment.
Equality, Diversity, and Inclusion
South Warwickshire University NHS Foundation Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees. Our aim is to ensure that employees are equally valued and respected and that our organisation is representative of all members of society. We define diversity as valuing everyone as an individual – we value our employees, job applicants, students, patients and visitors as people. This is reflected within our values of being Inclusive, Safe, Effective, Compassionate and Trusted.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
We appreciate you completing the survey.
Agile and Flexible Working
All our staff will have a work base. However the Trust operates as an Agile Working Team therefore staff may be working from home on a regular basis as required by the service. However, occasionally travel around Warwickshire and into your base will be required so access to your own transport would be helpful.
The Trust also welcome staff to work flexibly and we would welcome the conversation at interview regarding flexible working.
The Trust offer a wide range of additional benefits to staff. Anyone who joins us on a substantive basis can assess things such as the Lease Car Scheme, Electronics Scheme, Discounted Leisure and Travel, Cycle to work scheme amongst many others available.
Car Parking
The Trust currently have limited availability of car parking spaces, as such are operating a waiting list for new starters joining the organisation.
To keep up to date on our latest recruitment activity follow us on twitter @swftrecruit or look us up on Facebook (Recruitment - South Warwickshire NHS Foundation Trust).
The Trust will only consider sponsoring staff for certain roles, however this will be considered on a case by case basis in line with current legislation. As an employer we are unable to offer sponsorship to all roles in particular we cannot offer sponsorship for roles below Band 5.
An exciting opportunity has arisen for an experienced leader to join the Elective management team within the Medicine Directorate, currently covering Cardiology, Respiratory and Diabetes and Endocrine specialities at Warwick Hospital.
The successful candidate will join a supportive, forward-thinking department that values teamwork and a positive approach.
The role will involve the day-to-day management of the speciality and provide operational management support. In their absence, the Service Manager will support the Operational Manager in all aspects of the service.
The Service Manager will support and assist the Operations Manager in the day-to-day management of specialities and services within the portfolio.
The Service Manager will support and assist the Operations Manager in the development and provision of comprehensive, high quality and patient centred services within the resources available.
The Service Manager will support and assist the Operations Manager in the delivery of national and local priorities and monitor performance against key constitutional standards.
The Service Manager will support and assist the Operations Manager in the management of risk and complaints for the services within the portfolio.
The Service Manager will support and assist the Operations Manager in maintaining effective communication and working relationships for services within the portfolio.
South Warwickshire NHS Foundation Trust have been rated Outstanding by the CQC and we are recruiting new staff to come and help us improve even further.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the whole county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
Performance Management
To support and assist the Operations Manager in ensuring robust performance management systems are in place for the services within the portfolio.
To provide day to day management of the speciality and services within their portfolio against the constitutional standards, reporting to the Operations Manager.
To attend on behalf of the Operations Manager weekly performance meetings when required, being able to articulate performance levels, reason, and mitigation for deviances against plan and national standards.
To analyse and interpret data from various sources into effective knowledge management which drives the activities of the services within the portfolio.
To support and assist with the management and delivery of clinical services, management of clinical risk and health care governance for the services within the portfolio, escalating to the Operations Manager any concerns or risk.
To ensure effective and optimum utilisation of resources within their portfolio.
To work with the Operations Manager to develop and implement business plans to ensure all services within their portfolio so can respond to patients’ needs throughout the year.
Strategic Development
To support the Operations Manager to identify key activities for service improvement and business development for specialities and services within the portfolio.
To support and assist the Operations Manager identify, develop, and deliver business opportunities for services within their portfolio that maintain, support, and enhance the delivery of high-quality services, including new and existing opportunities for income generation.
To support and assist the Operations Manager with service redesign with the multidisciplinary speciality or service, supporting all members of the service to confidently design and implement service changes to meet the national and local priorities and to improve patient care.
To develop effective partnerships with clinical teams and an environment in which all service staff have an opportunity to be involved and influence the management, planning and development of services.
- Degree or equivalent level of ability gained through substantial NHS experience in a management setting
- Specialist knowledge across a range of work procedures
- Postgraduate Qualification or equivalent
- Evidence of continued professional development
- Evidence of service delivery within a healthcare setting
- Information analysis, business planning in a multi-disciplinary setting
- Track record in managing and delivering change programs
- Awareness of current NHS issues
- Sound leadership abilities
- Experience of dealing with staff management issues
- Experience of Project management
- Excellent communication skills both written and verbal
- Excellent interpersonal and facilitation skills
- Ability to negotiate, influence and persuade staff at all levels
- Excellent understanding and ability to use IT
- Analytical and problem solving ability
- Enthusiastic and self motivated
- Evidence of continual professional development
- Innovative and articulate
- Ability to work on own initiative
South Warwickshire University NHS Foundation Trust is an equal opportunities employer who is committed to Equality and Diversity and does not tolerate discrimination or harassment on the grounds of any protected characteristic as defined by the Equality Act 2010.
All South Warwickshire University NHS Foundation Trust sites are smoke free. We feel it’s a great way to help our patients, visitors and staff stay healthy.
The Trust is part of a ‘Foundation Group’ through a strategic alliance with Wye Valley NHS Trust, George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. This partnership is great for the sustainability of all four organisations and allows us to share learning and maximise opportunities to ensure the delivery of high quality health and care services for our local populations.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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