Service Manager

Hartwell plc; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company Car

Staff Discount

Employee Staff Benefits Platform

Company Events

Pension

Development Opportunities

Job summary

Hartwell Automotive Group in the Oxford area is seeking a dynamic Service Manager to lead our service department, drive operational efficiency, and ensure outstanding customer satisfaction. You will oversee day-to-day service operations, supervise technicians and service advisors, and collaborate with colleagues to boost dealership performance.

The role requires proven automotive service management experience, strong leadership and communication skills, and the ability to analyse financial and

Qualifications

• Proven experience in automotive service management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of automotive systems and technologies.
• Ability to analyse and interpret financial and performance data.
• Customer-focused mindset with a commitment to quality service.

Responsibilities

• Manage day-to-day operations of the automotive service department.
• Supervise and lead a team of skilled technicians and service advisors.
• Maintain high-quality standards for service and repair work.
• Foster a customer-centric environment, ensuring satisfaction and loyalty.
• Implement efficient workflow processes and optimize resource utilisation.
• Monitor and analyse key performance indicators to achieve departmental goals.
• Collaborate with other departments to enhance overall dealership performance.

Skills

Leadership

Communication

Team management

Customer focus

Data interpretation

Job description

Job Description

Are you a dynamic and experienced leader in the automotive industry?
Hartwell Automotive Group is seeking a highly motivated Service Manager to join our team for an exciting new opportunity in the Oxford area. The group currently represents Ford, BYD, Omoda/Jaecoo, GMW Ora and Chery.

As the Service Manager, you will play a pivotal role in overseeing our service department, ensuring exceptional customer satisfaction and efficient operations.

Responsibilities:

• Manage day-to-day operations of the automotive service department
• Supervise and lead a team of skilled technicians and service advisors
• Maintain high-quality standards for service and repair work
• Foster a customer-centric environment, ensuring satisfaction and loyalty
• Implement efficient workflow processes and optimize resource utilisation
• Monitor and analyse key performance indicators to achieve departmental goals
• Collaborate with other departments to enhance overall dealership performance

Requirements:

• Proven experience in automotive service management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• In-depth knowledge of automotive systems and technologies
• Ability to analyse and interpret financial and performance data
• Customer-focused mindset with a commitment to quality service

Benefits:

• Company Car
• Staff Discount
• Employee Staff Benefits Platform
• Company Events
• Pension
• Development Opportunities

Join us at Hartwell Automotive Group, where innovation meets excellence. Make a difference in the automotive service industry with Hartwell