Service Manager

National Care Group Limited; Lower Blandford St Mary; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive salary up to £38,000

33 days annual leave

Life Assurance

Private Medical Insurance

Leadership development programs

Professional qualifications access

Wellbeing support

Stream/Wagestream access

Job summary

National Care Group in Bournemouth is seeking a Service Manager to lead a 10-bed residential service, Redcroft, Apple House, caring for adults with learning disabilities, autism and health needs.

You will drive safe, person-centered care, mentor staff, and ensure compliance with all industry regulations while developing the team and service in a dynamic, community-focused setting.

Qualifications

• Experience supporting adults with learning disabilities and/or mental health conditions.
• Level 3 Health and Social Care with aim to complete Level 5.
• Experience managing a team including rotas, appraisals and disciplinaries.
• Ability to motivate and encourage a team successfully.

Responsibilities

• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes.
• Assess and develop outcome-focused risk management plans.
• Carry out relevant risk assessments and maintain documentation.
• Manage diaries to support services and stay connected with families and staff.
• Represent the company in meetings and external interactions.
• Plan and deliver staff appraisals and HR tasks including disciplinary processes.
• Ensure adherence to Health and Safety regulations and Data Protection.

Skills

Team management

Mentoring staff

Risk management

Excellent communication

Education

Level 3 Health and Social Care

Level 5 planned/ongoing

Job description

The following content displays a map of the jobs location - Bournemouth

Are you a Service or Deputy Manager with experience supporting people with a range of complex needs?

We are looking for a talented and passionate Service Manager to join our team atRedcroft, Apple House.

Redcroft is a lively, 10 bed residential home, supporting people with learning disabilities, autism and some health needs. We strive to help people live active lives in their community.

Located in the heart of the Southbourne area of Bournemouth, this role offers an experienced Registered Manager an exciting opportunity to develop their career with one of the leading providers in the country.

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

We Won Specialist Care Provider 2025! - National Care Group

What we offer:

Competitive Salary of up to £38,000

33 Days annual leave inclusive of bank / public holidays

Life Assurance of three times your annual salary

Access to Private Medical Insurance

Leadership development programs to support your career development.

Unlimited access to Professional Qualifications.

A range of different wellbeing support including offering funding towards HRT medication through our health and wellbeing platform.

Access toStream (Formerly known as Wagestream) enabling greater control of your finances.

The Service Manager Role

The Service Manager’s role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them.

You will lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice. Responsibilities include:

• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in these
• Assess and develop outcome focused risk management plans
• Perform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documents
• Effectively manage your own diary in order to give full support to our services
• Be a point of contact for all service users, their families and staff within your network
• Be involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domain
• Planning and organising meetings and communicating on day-to-day issues with your manager
• Ensuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998
• Support staff to work within boundaries of their role and capabilities
• Be involved in fact finding and information gathering where complaints or concerns have been raised
• Plan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary process
• Carry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practices
• Be actively involved in mentoring or training staff either in a structured session or whilst working alongside them
• Ensure and monitor that support staff follow policies, procedures and guidance from the Employee handbook
• Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standards
• Understand and adhere to the policies as set out in the Mental Health Act 2013

About you:

• You’ll have -
• Experience Supporting Adults with Learning disabilities and/or mental health conditions
• A minimum of a Level 3 in Health and Social Care with an aim to complete level 5.
• Experience of managing a team including rotas, appraisals and disciplinaries
• You will also be able to motivate and encourage a team successfully.

If you’re a values-led leader who wants to create lasting change, have a positive impact on a brand new service & make a real difference to peoples lives, this could be the role for you!

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!