Service Manager

Sunbelt Rentals Careers; Staines-upon-Thames; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday allowance (industry-leading)

Life assurance

Retail discount scheme

Company pension scheme

Employee recognition awards

Job summary

Sunbelt Rentals is seeking a Service Delivery Manager in the UK to lead the Service Centre’s operational excellence and customer service delivery. You will manage asset availability, drive KPIs, and oversee budgeting and team development while upholding a strong SHEQ culture.

Ideal candidates will have proven leadership in a similar role, excellent communication skills, and a driving licence. Experience in plant hire is advantageous.

Qualifications

• Experience in operational management / service delivery in a fast-changing environment.
• Proven ability to lead and develop a team.
• Strong commercial acumen and ability to interpret P&L/budgets.
• Excellent communication and negotiation skills.
• Driving licence required.
• Experience in plant hire industry is advantageous but not essential.

Responsibilities

• Delivering excellent standards of service to customers to ensure expectations are met or exceeded.
• Managing asset availability at the Service Centre and fleet presentation to regional standards.
• Achieve or exceed KPIs to maximise efficiency, utilisation and profitability of the region.
• Effective cost management of Service Centre expenditure and support regional budget expectations.
• Lead, manage and motivate the Service Centre team in line with Company policies.
• Promote a safe working culture and SHEQ compliance for a safe environment.
• Communicate with all functions within the Service Centre and wider teams.
• Ensure Service Centre maintenance and security of property and contents.
• Support the regional sales team to develop new sales opportunities.

Skills

Commercial acumen

People management

Communication skills

Customer service

Strategic awareness

MS Office

Planning and organisation

IOSH accreditation

Driving licence

Plant hire industry experience

Tools

Microsoft Office

Job description

About The Role

We have now have a fantastic opportunity for a Service Delivery Manager to join the Sunbelt Rentals Team.

You'll have overall responsibility for the leadership, management and delivery of optimised operational excellence within your Service Centre, driving operational efficiencies and customer service levels across all areas in support of the wider regional and divisional objectives and targets.

Your key responsibilities in the role of Service Delivery Manager will include:

• Delivering excellent standards of service to both internal and external customers to ensure their expectations are met or exceeded
• Managing asset availability at the Service Centre, ensuring that fleet stocks are kept to a level as per the regional requirements andensure quality and the presentation of assets are of the highest standards and consistency
• Achieve or exceed all KPIs to maximise efficiency, utilisation and profitability of the region
• Effective cost management of Service Centre expenditure and supporting the delivery of regional budget expectations
• Lead, manage, develop and motivate the Service Centre team in line with Company policies to maximize the performance of the region
• Promote a safe working culture, ensuringadherenceto all SHEQ compliance standards and all colleagues comply to generate a safe working environment
• Effective communication with all functions within the Service Centre and wider teams such as the Regional Operations Centre
• Ensure that the Service Centre is maintained to the highest standards and the security of property and contents
• Support the regional sales team in order to develop new sales opportunities and grow the business.

What can we offer you in return?You’ll be joining a highly successful company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

With a successful track record and experience in a similar operational management/service delivery role in a fast changing and busy environment, you will also need to bring to the role:

Skills and Experience:

• Sound commercial acumen with the ability to understand and manage business/financial data (including P&L/budgets)
• Effective people management skillswith experience inleading and developing a team
• Excellent communication skills both verbal and written, including influencing and negotiation skills
• Strong customer service experience, demonstrates a positive and courteous approach ensuring all customer queries are responded to quickly and efficiently
• Awareness of and sensitivity to wider strategic and commercial issues
• Computer literate with a good working knowledge of Microsoft Office
• Excellent planning and organisation skills
• Accredited by IOSH or prepared to undergo accreditation training and assessment
• Driving licence
• Experience in the plant hire industry is advantageous but not essential.

Key Behaviours:

• Acontinuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
• Customer focus –Strong commitment to delivering high standards of customer service and theability to see issues from customers’ perspective, engages customer in the development of solutions
• Sets high performance standards for self and others
• A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs
• Good team player with a collaborative approach in supporting others to get things done.
• Self motivated and resilient you will have the the drive and determination to succeed in all areas of the role.

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.