Service Manager

Sunbelt Rentals UK & Ireland; Staines-upon-Thames; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Company pension

Job summary

Sunbelt Rentals UK & Ireland is seeking a Service Delivery Manager to lead and optimise service delivery across the Service Centre, driving efficiency and customer service in support of regional targets.

You will manage asset availability, lead a team, control costs, and ensure SHEQ compliance while supporting regional sales opportunities.

Qualifications

• Experience in operational management or service delivery roles.
• Ability to understand and manage business/financial data (P&L, budgets).
• Proven leadership and development of a team.
• Strong communication and negotiation skills.
• Experience in the plant hire industry is advantageous but not essential.

Responsibilities

• Delivering excellent standards of service to internal and external customers.
• Managing asset availability at the Service Centre and ensuring fleet stock levels meet regional requirements.
• Achieve or exceed KPIs to maximise efficiency, utilisation and profitability of the region.
• Effective cost management of Service Centre expenditure and support for regional budgets.
• Lead and develop the Service Centre team in line with company policies.
• Promote a safe working culture with SHEQ compliance and safe environment.
• Communicate effectively with all functions within the Service Centre and wider teams.
• Ensure Service Centre assets and premises are maintained to high standards.
• Support regional sales teams to develop new opportunities and grow the business.

Skills

Commercial acumen

People management

Communication skills

Customer service

Planning and organisation

IOSH accreditation

Driving licence

Microsoft Office

Job description

We have now have a fantastic opportunity for a Service Delivery Manager to join the Sunbelt Rentals Team.

You'll have overall responsibility for the leadership, management and delivery of optimised operational excellence within your Service Centre, driving operational efficiencies and customer service levels across all areas in support of the wider regional and divisional objectives and targets.

Your key responsibilities in the role of Service Delivery Manager will include:

• Delivering excellent standards of service to both internal and external customers to ensure their expectations are met or exceeded
• Managing asset availability at the Service Centre, ensuring that fleet stocks are kept to a level as per the regional requirements and ensure quality and the presentation of assets are of the highest standards and consistency
• Achieve or exceed all KPIs to maximise efficiency, utilisation and profitability of the region
• Effective cost management of Service Centre expenditure and supporting the delivery of regional budget expectations
• Lead, manage, develop and motivate the Service Centre team in line with Company policies to maximize the performance of the region
• Promote a safe working culture, ensuring adherence to all SHEQ compliance standards and all colleagues comply to generate a safe working environment
• Effective communication with all functions within the Service Centre and wider teams such as the Regional Operations Centre
• Ensure that the Service Centre is maintained to the highest standards and the security of property and contents
• Support the regional sales team in order to develop new sales opportunities and grow the business.

What can we offer you in return? You’ll be joining a highly successful company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

Skills And Experience

With a successful track record and experience in a similar operational management/service delivery role in a fast changing and busy environment, you will also need to bring to the role:

• Sound commercial acumen with the ability to understand and manage business/financial data (including P&L/budgets)
• Effective people management skills with experience in leading and developing a team
• Excellent communication skills both verbal and written, including influencing and negotiation skills
• Strong customer service experience, demonstrates a positive and courteous approach ensuring all customer queries are responded to quickly and efficiently
• Awareness of and sensitivity to wider strategic and commercial issues
• Computer literate with a good working knowledge of Microsoft Office
• Excellent planning and organisation skills
• Accredited by IOSH or prepared to undergo accreditation training and assessment
• Driving licence
• Experience in the plant hire industry is advantageous but not essential.

Key Behaviours

• A continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
• Customer focus - Strong commitment to delivering high standards of customer service and the ability to see issues from customers’ perspective, engages customer in the development of solutions
• Sets high performance standards for self and others
• A flexible approach, able to prioritise and manage multiple tasks/varied workload, meet deadlines/SLAs
• Good team player with a collaborative approach in supporting others to get things done.
• Self motivated and resilient you will have the the drive and determination to succeed in all areas of the role.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.