Plant Hire Technical Support Advisor

Sunbelt Rentals UK & Ireland; Metropolitan Borough of Solihull; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension

Training programme

Job summary

Sunbelt Rentals UK & Ireland seeks a Technical Support Advisor to deliver best-in-class service for Power Generation customers. You will diagnose on-site issues, guide customers through procedures, and maintain strong relationships via phone and email.

Join a FTSE100 company with a bespoke training programme and opportunities for personal growth within a market-leading equipment rental business in the UK. You will work Monday to Friday with potential overtime to meet customer needs.

Qualifications

• Proven experience in a Technical Support/Customer Service role
• Experience with diagnosing and guiding customers through procedures
• Excellent communication and relationship-building skills
• Ability to prioritise and manage multiple tasks in a fast-paced environment

Responsibilities

• Deliver best-in-class service to Power Generation customers
• Help customers with on-site issues and guide through procedures
• Communicate with customers by telephone and email, owning each enquiry
• Participate in a training programme to enable confident, world-class service

Skills

Technical support

Customer service

On-site issue resolution

Product knowledge

Tools

MS Office

Job description

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so this could be the role for you. We’re looking for experienced Technical/Customer Service professionals to join our newly formed Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.

In the role of Technical Support Advisor you'll be responsible for delivering a best-in-class service to our Power Generation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator.

Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.

This would be a fantastic opportunity for individuals from a technical support service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

During your first week you’ll complete our bespoke training programme which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development to support your longer term Sunbelt career aspirations.

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

To succeed in the Technical Support Advisor role you will bring the following skill-set and behaviours:

• Proven experience in a Technical Support/Customer Service role, preferably handling service and repair enquiries
• Previous experience within the Power Generation Industry would be preferred, however training will be provided
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills, you’ll have the ability to engage and build relationships with both internal and external customers
• An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role

Your hours of work will be Monday - Friday 42.5 hours per week with flexibility to work additional hours where required by mutual agreement.

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.