Service Manager

Cartrefi Cymru Co-operative; Pontypool; On-site; GBP 32,000 - 38,000; Full time

Job summary

Cartrefi Cymru Co-operative is seeking a dedicated Service Manager to lead a team providing quality support to individuals with learning disabilities in Torfaen. This permanent, full-time role offers a competitive salary, excellent training opportunities, and a focus on community enrichment. Candidates should possess a Level 5 qualification in Health and Social Care, alongside relevant experience and a commitment to support others in achieving fulfilling lives.

Benefits

25 days annual leave

Excellent training and development opportunities

Benevolent Fund

24-hour Employee Assistance Programme

Qualifications

• Experience supporting people with learning difficulties in social care.
• Committed to enriching lives of individuals supported.

Responsibilities

• Manage day-to-day operations of the support service.
• Build positive relationships with stakeholders.

Skills

Effective communication

Leadership

Problem-solving

Education

Level 5 qualification in Health and Social Care

Job description

Here at Cartrefi Cymru, we’re a Cooperative, which means putting people at the heart of our decision making and support. Our colleagues, the people we support, and members of our community contribute to how we build community as one of Wales largest support providers.

With a new opportunity to join us as a Service Manager, you can play a part in this.

We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community. We want to work with the best people with the best skills who demonstrate our values and are committed to making everyday remarkable.

Location: Torfaen

Hours: 37

Salary: £32,669pa, sleep-in shifts at £60 per night, and travel expenses paid at 45p per mile

Contract: Permanent

Interviews: We are looking to interview as soon as possible, so we encourage you to apply early.

What you'll be doing:

• Managing the day-to-day operation of the support service and engaging in its ongoing development.
• Providing motivational leadership and direction to your team to deliver quality, person-centred support.
• Building positive relationships with stakeholders and embodying our vision and values.
• Reviewing support requirements, including service delivery and support plans, risk assessments, following person-centred and Active Support principles.
• Managing and developing a team of support workers, encouraging problem-solving and creativity.
• Focusing on achieving the highest levels of support and independence for those we support to make everyday remarkable.

Who we're looking for:

• Experience supporting people with learning difficulties in social care.
• Level 5 qualification in Health and Social Care or actively working towards it.
• A caring nature committed to supporting others to live enriched lives.
• Effective communication skills and the ability to influence others.
• Knowledge of the Care Council for Wales Code of Practice.
• Flexibility to work shifts and provide cover as needed.
• A driver’s license and willingness to travel for meetings and training.

It’s not just what you do, but how you do it — we seek someone who can demonstrate our values daily.

Our Rewards:

• Excellent training and development opportunities.
• 25 days annual leave, increasing to 30 days after 5 years, with options to buy and sell leave.
• Benevolent Fund and confidential financial wellbeing resources.
• Long-term service awards.
• Access to online shopping discounts and benefits.
• 24-hour Employee Assistance Programme.
• Blue Light discount card eligibility.
• And much more…

Our Mission: To build a better future by focusing on people with learning disabilities and their families. We aim to be a great support provider for individuals, families, employees, partners, funders, and communities.

Our Values: We commit to honesty, trust, kindness, respect, and wellbeing. We support our promise to those we serve and uphold these principles daily.

Please note we reserve the right to close this advert early, so we encourage early application for this position.