Service Manager

Positive Futures; Omagh; On-site; GBP 42,000 - 54,000; Full time

Job summary

Positive Futures in Omagh is seeking a service manager to lead a Supported Living service and deliver the organisation's mission. You will guide staff, manage resources, and ensure compliance with regulatory standards to provide high-quality care.

You will develop person-centred plans, monitor quality, and work with partners to grow the service while maintaining robust administrative and IT systems.

Responsibilities

• Provide leadership and act as a role model for staff, delivering Positive Futures' aims in the service.
• Ensure the service is resourced appropriately and expenditure is controlled within budget, including on-call rota management.
• Keep staff up to date with legislation and policies (e.g., RQIA, Supporting People, Health and Safety).
• Monitor service quality in line with policy via Quality Improvement Plans.
• Manage risk by maintaining the service risk register and escalating issues as required.
• Work with external HSC Trust colleagues and the Positive Behaviour Support team to progress growth opportunities.
• Develop Person Centred Portfolios (Care Plans) to support independent living.
• Oversee budget development, staffing, and service systems (admin/IT/communication) in line with company processes.

Job description

Job Description

Purpose of Role

To develop and manage a high-quality Supported Living Service which meets the needs and aspirations of the people we support in order to deliver our Mission

About The Role

• Provide leadership and act as a role model for all staff, ensuring that the strategic aims of Positive Futures are communicated and delivered in the work within the service.
• Ensure that the service is resourced appropriately, and expenditure is controlled in line with budget constraints, including the effective management of all staff and the on call rota to ensure that the people we support receive the care and support they need at all times. This includes actively promoting and supporting the involvement of volunteers in the work of the service.
• Ensure the mechanisms are in place to keep staff up to date with relevant legislation, regulation and policies. This means that the team(s) understand and work within the requirements of the relevant legislation and regulation (for example, RQIA, Supporting People, Health and Safety etc).

• Ensure the mechanisms and systems are in place to monitor the quality of the service in line with policy and regulation. This includes the development and review of Quality Improvement Plans.

• Facilitate the integration of risk management and controls, escalating reports of any risk and considering mitigating actions as required. This means regular review and updating of the service risk register.
• Work in partnership with external HSC Trust colleagues and Positive Futures’ Positive Behaviour Support team to progress new growth opportunities. This work will include progressing referrals and completing comprehensive person-centred assessment tasks to identify the individual support needs of people.
• Developing Person Centred Portfolios (Care Plans) which outline all aspects of support required to enable people to live as independently as possible
• Establish and oversee service development in relation to budget development, staffing and establishing service systems (including administrative, information, communication and technology systems) in line with organizational systems and processes.

• Access NI:

  An Enhanced Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position.

  Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request. Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request

  We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability