Service Manager

Professional Technical Ltd; Luton; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Company car or car allowance

Annual performance bonus

Pension contributions

Healthcare

Training programme

Generous holiday entitlement

Job summary

Professional Technical Ltd is seeking a Service Manager to oversee operations across Home Counties and North London. You will lead a team of field service engineers, ensuring top-tier service delivery and customer satisfaction as the business grows in the UK.

The role offers development opportunities, ongoing technical training, leadership progression, and a competitive package above £65,000, including a company car or car allowance, performance bonus, pension, generous holidays, and training.

Qualifications

• Experience managing teams in a service-driven or customer-focused environment, or a technical background in doors/shutters.
• Confidence working with targets, budgets and performance data.
• Strong leadership skills with the ability to motivate and support others.
• Proactive approach to problem-solving and continuous improvement.
• Excellent communication and organisational skills.
• Full UK driving licence and travel flexibility (ideally based near Bristol).
• Good IT skills, particularly Excel.

Responsibilities

• Lead and develop a team of field service engineers to deliver exceptional service.
• Ensure high service delivery and customer satisfaction across a varied client base.
• Monitor operational performance and drive continuous improvement.
• Collaborate with other departments to meet targets and budgets.

Skills

Leadership

Team management

Customer focus

Budgeting

Travel flexibility

Excel

Tools

Excel

Job description

A market-leading European manufacturer and specialist in entrance automation, and life safety solutions has created an exciting opportunity for an experienced Service Manager to oversee operations across the Home Counties and North London area. This newly created position is due to significant regional growth and continued investment within their company.

The comp[any is well known for delivering premium automatic door systems, access control solutions across commercial, healthcare, education, transport, and public sector customers. As a result they've built an outstanding reputation for engineering excellence, innovation, and customer service.

You will joining a well-established business that places a strong emphasis on quality, compliance, and the long-term development of its people.

The role offers the opportunity to lead and develop a team of skilled field service engineers, ensuring exceptional service delivery, customer satisfaction, and operational performance across a varied customer base. This is an excellent opportunity for an ambitious leader looking to join a business that invests heavily in ongoing technical training, leadership development, and genuine long-term career progression within an expanding UK operation.

An attractive package exceeding £65,000 is available, including a company car or car allowance, annual performance bonus, excellent pension contributions, generous holiday entitlement, comprehensive training, and a range of additional benefits.

Requirements of a Service Manager include:

• Experience managing teams in a service-driven or customer-focused environment, or a technical background in doors/shutters
• Confidence working with targets, budgets, and performance data
• Strong leadership skills, with the ability to motivate and support others
• A proactive approach to problem‑solving and continuous improvement
• Excellent communication and organisational skills
• Full UK driving licence and flexibility to travel (ideally based near Bristol)
• Good IT skills, particularly ExcelSalary and Benefits for a Service Manager are:

• Basic salary of £65,000+ depending on experience
• 25 days' holiday plus 8 bank holidays
• Death in service, pension, and healthcare
• Company sick pay after probation, starting at 5 days and increasing up to 20 days
• Company car and fuel card
• Fully paid training programme Plus much more

If you are looking for a fresh challenge, the opportunity to earn a great salary, and to work with a company that is growing year on year, this could be the role for you.