Service Manager

Professional Technical Ltd; Caddington; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Company car

Pension contributions

Healthcare

Holiday entitlement

Training programme

Job summary

Professional Technical Ltd in the Home Counties and North London is seeking an experienced Service Manager to oversee operations and lead a team of skilled field service engineers. You will drive service delivery, customer satisfaction, and performance across a varied client base.

This role includes ongoing technical training, leadership development, and long‑term career progression within a growing UK operation, with a package exceeding £65,000 plus a company car or car allowance, pension, and

Qualifications

• Experience leading field service or technical teams in a service-focused environment.
• Proven ability to manage targets, budgets and performance data.
• Strong leadership, communication and organisational skills.
• Full UK driving licence and willingness to travel across Home Counties and North London.

Responsibilities

• Lead and develop a team of field service engineers to deliver exceptional service.
• Oversee operations across Home Counties and North London with a focus on customer satisfaction and performance.
• Support ongoing technical training, leadership development and long-term career progression.

Skills

Team leadership

Budgeting

Performance data analysis

Problem solving

Communication

Full UK driving licence

Excel

Tools

Excel

Job description

A market-leading European manufacturer and specialist in entrance automation, and life safety solutions has created an exciting opportunity for an experienced Service Manager to oversee operations across the Home Counties and North London area. This newly created position is due to significant regional growth and continued investment within their company.

The comp[any is well known for delivering premium automatic door systems, access control solutions across commercial, healthcare, education, transport, and public sector customers. As a result they've built an outstanding reputation for engineering excellence, innovation, and customer service.

You will joining a well-established business that places a strong emphasis on quality, compliance, and the long-term development of its people.

The role offers the opportunity to lead and develop a team of skilled field service engineers, ensuring exceptional service delivery, customer satisfaction, and operational performance across a varied customer base. This is an excellent opportunity for an ambitious leader looking to join a business that invests heavily in ongoing technical training, leadership development, and genuine long-term career progression within an expanding UK operation.

An attractive package exceeding £65,000 is available, including a company car or car allowance, annual performance bonus, excellent pension contributions, generous holiday entitlement, comprehensive training, and a range of additional benefits.

Requirements of a Service Manager include:

• Experience managing teams in a service-driven or customer-focused environment, or a technical background in doors/shutters
• Confidence working with targets, budgets, and performance data
• Strong leadership skills, with the ability to motivate and support others
• A proactive approach to problem-solving and continuous improvement
• Excellent communication and organisational skills
• Full UK driving licence and flexibility to travel (ideally based near Bristol)
• Good IT skills, particularly ExcelSalary

Salary and Benefits for a Service Manager are:

• Basic salary of £65,000+ depending on experience
• 25 days' holiday plus 8 bank holidays
• Death in service, pension, and healthcare
• Company sick pay after probation, starting at 5 days and increasing up to 20 days
• Company car and fuel card
• Fully paid training programme Plus much more

If you are looking for a fresh challenge, the opportunity to earn a great salary, and to work with a company that is growing year on year, this could be the role for you.