Service Engineer

WR Engineering; Andover; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Company van

Tools provided

PPE

25 days holiday

Job summary

WR Engineering is seeking a Service Engineer to operate across Southampton/Hampshire and Wiltshire. The role involves servicing, maintaining, and repairing industrial doors and loading bay equipment, with an emphasis on safety, reliability, and customer satisfaction.

The position offers a basic salary of £35,000 with OTE £42,000, plus overtime, on-call allowance, and a range of company benefits. You will travel regionally and join a supportive, field-based team.

Qualifications

• Background in electrical, mechanical, hydraulic, or similar engineering discipline.
• Field service experience (industrial doors or similar equipment) desirable.
• Strong fault-finding and problem-solving skills.
• Comfortable working independently and in customer-facing roles.

Responsibilities

• Service, maintenance, and repair of industrial doors and dock equipment.
• Fault finding, diagnostics, and breakdown response.
• Carry out planned preventative maintenance (PPM).
• Provide clear service reports and recommendations.
• Identify additional works and support conversion of quotes.
• Support installations when required.
• Deliver a high standard of customer service on-site.

Job description

Service Engineer - Southampton/Hampshire/Wiltshire

OTE £42,000 | Basic £35,000 + Overtime + On-Call + Bonus

A leading UK provider of industrial doors and loading bay solutions is looking to recruit a Service Engineer to support continued growth across the South of England. The business is well-established, supplying major names across retail, logistics, and distribution, with a strong reputation for service quality and long-term customer relationships.

The Role:

You'll be responsible for servicing, maintaining, and repairing industrial doors and loading bay equipment across a regional patch, ensuring high levels of customer satisfaction and operational performance.

Key Responsibilities:

• Service, maintenance, and repair of industrial doors and dock equipment
• Fault finding, diagnostics, and breakdown response
• Carry out planned preventative maintenance (PPM)
• Provide clear service reports and recommendations
• Identify additional works and support conversion of quotes
• Support installations when required
• Deliver a high standard of customer service on-site

Requirements:

• Background in electrical, mechanical, hydraulic, or similar engineering discipline
• Field service experience (industrial doors or similar equipment desirable)
• Strong fault-finding and problem-solving skills
• Comfortable working independently and customer-facing
• Flexibility to travel and participate in on-call rota (1 in 5)

Package:

• Basic salary £35,000
• OTE £42,000 (including overtime and on-call)
• Overtime paid at enhanced rates
• £240/week on-call allowance
• £34/night stay-away allowance
• Commission (2.5%-5% on parts sales)
• Company van, tools, PPE
• 25 days holiday + bank holidays
• Pension, life assurance, sick pay
• Gym contribution + perks platform
• Ongoing training and development

This is a strong opportunity to join a growing, people-focused organisation offering stability, development, and long-term career prospects.