Service Manager

SER Limited; Watford; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Company car or car allowance

Bonus

Healthcare

Pension

31 days’ holiday

Job summary

SER Limited, based in Watford, is seeking a Service Manager to oversee the service and maintenance operations for HVAC across London and the M25. You will manage a team of mobile engineers, ensure efficient contract delivery, and maintain strong client relationships while driving service excellence.

The role offers a competitive salary and a comprehensive benefits package as the company expands its operations. This is a pivotal position with opportunities for growth within the business.

Qualifications

• Strong technical background within HVAC, air conditioning or refrigeration.
• Experience managing engineers or technical teams.
• Strong client-facing and customer service skills.
• Excellent leadership and communication abilities.
• Experience managing service and maintenance contracts.

Responsibilities

• Oversee day-to-day service and maintenance operations across London and the M25.
• Lead, support and develop a team of mobile HVAC engineers.
• Ensure high standards of service delivery, productivity and customer satisfaction.
• Maintain and develop strong client relationships.
• Oversee service and maintenance contracts, including commercial negotiations.
• Monitor performance and ensure contractual targets and KPIs are achieved.
• Support the continued growth and development of the service division.

Skills

HVAC experience

People management

Client relations

Leadership

Service contract management

Job description

Service Manager

Location: Watford, Hertfordshire

Salary: £55,(Apply online only) – £65,(Apply online only) per annum, depending on experience

Benefits: Company car or car allowance, bonus, healthcare, pension, 31 days’ holiday

The Opportunity

This is an excellent opportunity to join a well-established and rapidly growing HVAC contractor based in Watford.

Following a highly successful year, the business has secured a number of exciting new contracts and is continuing to expand its operations. The company has ambitious plans to significantly increase its turnover over the next five years, making this an exciting time to join the business.

The successful candidate will play a key role in supporting this growth, with genuine opportunities to develop and progress within the organisation.

The Role

As Service Manager, you will be responsible for overseeing the service and maintenance operation across London and the M25, ensuring high levels of client satisfaction, service delivery and engineer productivity.

You will manage a team of mobile HVAC engineers, ensuring contracts are delivered efficiently while maintaining strong relationships with both clients and engineers.

Key Responsibilities

• Manage and oversee day-to-day service and maintenance operations across London and the M25
• Lead, support and develop a team of mobile HVAC engineers
• Ensure high standards of service delivery, productivity and customer satisfaction
• Maintain and develop strong client relationships
• Oversee service and maintenance contracts, including commercial negotiations
• Monitor performance and ensure contractual targets and KPIs are achieved
• Support the continued growth and development of the service division

About You

The ideal candidate will have:

• A strong technical background within HVAC, air conditioning or refrigeration
• Experience managing engineers or technical teams
• Strong client-facing and customer service skills
• Excellent leadership and communication abilities
• Experience managing service and maintenance contracts
• The ability to manage a busy operation while maintaining high service standards

What's on Offer

In return, the successful candidate will receive a competitive salary of £55,(Apply online only)–£65,(Apply online only), alongside a comprehensive benefits package and, importantly, the opportunity to join a business that is entering an exciting period of growth.

This is a genuine opportunity for someone looking to take the next step in their career and play a key role in the continued success and expansion of the business.