Service Manager

Social Interest Group; Luton; On-site; GBP 37,000; Full time

Job summary

A leading organization is seeking a dedicated Service Manager to oversee a team providing essential support for individuals facing mental health challenges. This role involves both managing a supportive team and ensuring high-quality care delivery within a non-residential setting. The ideal candidate will possess strong leadership skills, a proactive approach to problem-solving, and a commitment to empowering individuals to live independently.

Benefits

25 days annual leave

Employee Assistance Programme

Life Assurance Scheme

Cycle-to-work scheme

Training and Development opportunities

Qualifications

• Experience in supporting individuals with complex mental health needs.
• Confident leader able to motivate and guide a team.
• Ability to handle complex situations with effective decision making.

Responsibilities

• Leading and managing a team to provide high-quality care.
• Supporting individuals with mental health challenges to achieve independence.
• Driving service improvements and managing risks effectively.

Skills

Leadership

Motivational Skills

Risk Management

Decision Making

IT Proficiency

Job description

Job Title: Service Manager

Location: Luton face to face in the office with occasional work from home days as agreed

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday between 08:00 - 18:00 as required. You may also need to work outside these hours and will take part in the out of hours on call duty for managers.

About the role

We're hiring a Service Manager to lead our team which provides person centred support to participants in a non-residential setting. The team supports participants who have mental health challenges to live independently. The team provide various aspects of support from providing support plans, social skills development, and housing support. You will lead the team to support them to achieve service KPI's, ensuring the team are empowered and well equipped to perform within their roles. You will be able to motivate the team, support with complex matters, and provide ongoing advice and guidance.

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals with mental health challenges
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management

Job Title: Service Manager

Location: Luton face to face in the office with occasional work from home days as agreed

Salary: £36,400

Shift Pattern: 37.5 hours per week Monday to Friday between 08:00 - 18:00 as required. You may also need to work outside these hours and will take part in the out of hours on call duty for managers.

About the role

We're hiring a Service Manager to lead our team which provides person centred support to participants in a non-residential setting. The team supports participants who have mental health challenges to live independently. The team provide various aspects of support from providing support plans, social skills development, and housing support. You will lead the team to support them to achieve service KPI's, ensuring the team are empowered and well equipped to perform within their roles. You will be able to motivate the team, support with complex matters, and provide ongoing advice and guidance.

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals with mental health challenges
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

About you

We are looking for a proactive and dynamic leader, someone who lives by our values and can empower and motivate a team to deliver excellence in delivery. You will be able to resolve challenges as they arise, and implement risk mitigation. We need someone who has a real passion for what we do at Social Interest Group (SIG) and the service in which you will oversee.

• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you'll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Confidence in managing complex situations and making decisions
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
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