Service Manager

Sunil Goel & Associates, CAs; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Domestic Abuse Service Manager to lead a dedicated team in providing crucial support to survivors of domestic abuse. This hybrid role balances remote work with essential in-person collaboration, ensuring effective risk management and safeguarding practices. The position offers an opportunity to make a significant impact in the lives of vulnerable individuals while fostering a supportive and inclusive environment. Join a committed organization that values diversity and empowers its staff to create meaningful change in the community, while enjoying a competitive benefits package and opportunities for personal growth.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for birthday

£500 bonus after probation

Pension with 5% employer contribution

Enhanced sick pay

Employee assistance programme

Ongoing training and support

Wellbeing support

High Street discounts

Qualifications

• Experience managing a team delivering support to domestic abuse victims.
• Understanding of gender-based violence and its community impact.

Responsibilities

• Lead a team to provide support for high-risk domestic abuse survivors.
• Develop partnerships with agencies to address domestic abuse.

Skills

Team Management

Understanding of Domestic Abuse

Risk Management

Partnership Development

Empathy and Support Skills

Education

Relevant Degree or Equivalent Experience

Job description

We have an exciting opportunity to lead our experienced Merton IDVA team, working 37.5 hours a week. This role involves both face-to-face and virtual support in a hybrid model of working; you will work from home, Merton Civic Centre, and the Victim Support Office near Old Street station.

Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change and improve the quality of lives of domestic abuse survivors?

Do you have resilience and adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you!

What we offer:

At Victim Support, we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part-time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment, and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression
• Clinical supervision and group reflective practice

About the role:

This is a hybrid role, working from home, the Merton Civic Centre, with travel to the Victim Support office in Islington. As the Merton Domestic Abuse Service Manager, you will:

• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private, and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Manage a small caseload focusing on high-risk survivors of domestic abuse to provide medium to long-term service, based on thorough risk assessment and individual support and safety planning.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
• Attend regular contract management meetings with the Merton Commissioners.
• Effectively manage and develop a high quality, innovative, and proactive domestic abuse team.

You will need:

• A passion for working with victims/survivors and a thorough understanding of gender-based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering frontline support to victims of domestic abuse or vulnerable people to a high standard.
• A track record of demonstrating and delivering a non-judgemental, anti-racist, and anti-discriminatory approach to empowering victims/survivors of domestic abuse.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high-quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and is passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter, we particularly welcome applicants from Black, Asian, and minority ethnic communities. VS is also a Disability Confident Employer, and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia, or a medical condition that you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date.