Service Manager

Environmental Dynamics International, Asia HQ; London; On-site; GBP 48,000; Full time

Job summary

Join a compassionate and resilient team as a Service Manager in a pioneering mental health service in London. This role offers the chance to make a significant impact by overseeing service delivery and managing a dedicated team. You will be at the forefront of providing essential support to individuals in need, ensuring high-quality service through effective management and collaboration with NHS and community partners. With a focus on excellence and innovation, this position promises a rewarding career path in a supportive environment that values your contributions. If you're passionate about making a difference in mental health care, this is the opportunity for you.

Benefits

25 days Annual Leave

Pension Schemes

Staff Discounts

Healthcare

Career Progression

Qualifications

• Degree level education or equivalent is essential.
• Experience in managing contracts and resources is required.

Responsibilities

• Manage all aspects of service delivery and staff management.
• Develop and maintain relationships with stakeholders and partners.
• Drive business planning and ensure performance tracking.

Skills

Leadership

Contract Management

Financial Management

Staff Development

Partnership Management

Organizational Skills

Conflict Resolution

Education

Degree Level Education

CMI/NVQ Level 4 or equivalent

Job description

We're looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Tower Hamlets.

£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

The Barnsley Street Project is a pilot service funded by NHS money following a bid by East London NHS Foundation Trust. It will operate 24 hours a day, 7 days a week to provide support for people in the catchment area of one primary care network in Bethnal Green, Tower Hamlets. It will provide a variety of psychosocial and clinical interventions, including the provision of 6 Hospitality Beds for short term support and intervention.

As the Service Manager, you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front-line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service. You will work collaboratively in partnership with NHS and 3rd sector colleagues to deliver a high-quality service to support people in the locality with a variety of needs.

The standard work pattern will be Monday -Friday 9-5; however, work may be required outside of these hours. There is no possibility to work remotely for this role.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

1. Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turnaround action plans as may be necessary.
2. Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets.
3. Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service.
4. Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution.
5. Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
6. Responsible for maintaining quarterly staff succession plans.
7. Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective.
8. Responsible for managing and allocating customers to support staff (casework management).
9. Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch.
10. Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

1. Ability to lead and motivate staff to deliver excellent services.
2. Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
3. Has a practical and logical mind.
4. Excellent organisation skills.
5. Thrives on change and enjoys dynamic diverse environments.

What you'll bring:

Essential:

1. Educated to degree level or equivalent.
2. Experience of managing contracts and resources and delivering to budget and performance targets.
3. Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract.
4. Experience of successfully managing external partnerships to ensure successful delivery of services.
5. Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification.

Desirable:

1. Other relevant professional memberships and/or specialist qualifications.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation, we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

1. We focus on Excellence and innovation.
2. We are Caring and Compassionate.
3. We are Inclusive and Trusted.
4. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.