Urology Service Manager (Andrology, Reconstruction & WMS Outpatients)

University College London Hospital; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

An exciting opportunity for a Service Manager in Urology at University College London Hospital. The role involves leading administrative teams, enhancing patient experience, and achieving performance targets within a multidisciplinary environment. Ideal candidates will have strong managerial experience and excellent communication skills.

Benefits

Flexible working options

Interest-free season ticket loan

Access to staff discounts and wellbeing programs

Qualifications

• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience in service improvement and development.
• Excellent communication skills and ability to manage under pressure.

Responsibilities

• Manage the day-to-day service of Urology sub-specialities and outpatient department.
• Drive service improvements and ensure patient access to care.
• Act as the initial point of escalation for issues within the department.

Skills

Communication

Problem Solving

Leadership

IT Skills

Education

Degree or equivalent experience

Job description

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Job overview

An exciting opportunity has arisen to join the Urology management team as Service Manager from September 2025. The post holder will provide leadership to the administrative teams for the Andrology and Reconstructive Urology sub-specialities in the department, as well as to the Westmoreland Street Outpatients Department.

This role requires someone who is proactive, has excellent communication skills, able to manage a high-volume workload and has strong operational and problem-solving experience. The role of Service Manager in Urology will have a strong focus on delivering positive patient experience, supporting the department to achieve key performance targets and take an active role in delivering service improvements for both patient pathways and the Outpatients department.

Main duties of the job

This is a full-time post working closely alongside a multidisciplinary team. The successful candidate will be responsible for the day-to-day service management of their respective Urology sub-specialities, and the outpatients department with responsibility for patient access to both inpatient and outpatient care. The Service Manager will be the initial point of escalation for issues and challenges that arise and will work closely with administrative, clinical and management teams to problem solve and drive forwards service improvements. This post is key to the delivery of performance targets including activity and workforce within the Division and providing leadership to the administrative teams within Urology to provide a high-quality administrative service to all patients, carers and referring practitioners.

The post holder will be a team player who must promote and demonstrate our Trust Values, behaviours and standards.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Experience

Essential criteria

• Previous managerial experience in a large and complex organisation preferably within the NHS
• Proven experience in service improvement and development
• Proven experience in effective management and leadership of staff.
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills and Abilities

Essential criteria

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Proven track record of working under pressure to strict deadlines.
• Ability to prioritise effectively.
• Excellent IT skills.

Values

Essential criteria

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.

Communication

Essential criteria

• To have a high degree of interpersonal and communication skills, to liaise with a wide range of hospital personnel: consultants, clinicians, secretaries, ward clerks and others orally, in writing or electronically in a professional and courteous manner.
• The ability to challenge, question and clarify by reasonable argument to a satisfactory resolution of issues.
• Can empathise and appreciate the needs and feelings of patients.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

Infection risk to self, colleagues, patients, relatives, and visitors

Essential criteria

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Knowledge and Qualifications

Essential criteria

• Degree and/or an appropriate professional qualification or equivalent experience

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 576.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)