Field Service Manager

Brightwork Limited; Bristol; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Field Service Manager to provide technical support along the M4 corridor. This home-based role requires travel and involves hands-on customer assistance, training, and compliance with health and safety regulations. Candidates should have strong technical skills and relevant qualifications.

Benefits

Car allowance

Qualifications

• Experience with catering equipment required.
• Valid UK driving licence necessary.
• Desirable: IOSH Managing Safety certification.

Responsibilities

• Provide technical support to customers on-site and remotely.
• Investigate and resolve product complaints.
• Deliver engineering training and evaluate service contractors.

Skills

Technical aptitude

Problem-solving

Communication

Organisational skills

Education

Comcat 1, 2, 3, 5, and LPG certification

18th Edition electrical qualification

IOSH Managing Safety

Job description

Our client is currently recruiting a Field Service Manager for their operations along the M4 corridor between Bristol and London

As Field Service Manager you will use your technical expertise and problem-solving skills to provide outstanding technical support to both internal and external customers.

Key Responsibilities:

Visit key customers both on-site and at office premises to offer hands-on assistance.

Investigate and resolve product and site-specific customer complaints.

Support product engineering teams with new product reviews.

Deliver engineering training in line with company standards.

Assist in evaluating service contractors' performance.

Support sales, marketing, and product engineering teams with trial units and exhibitions when required.

Contribute to product warranty reliability reviews.

Ensure compliance with environmental, health & safety regulations to maintain a safe working environment.

Experience & Qualifications

Experience and knowledge of working with catering equipment

Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.

Excellent communication and organisational skills, with the ability to manage customer expectations effectively.

Relevant qualifications, including: Comcat 1, 2, 3, 5, and LPG certification

18th Edition and suitable electrical qualifications

IOSH Managing Safety (desirable)

Valid UK driving licence.

Please note this role is home-based with the need to travel and stay away as and when

required. A car allowance will be part of the package.

If this role is of interest, please send your most recent CV and salary expectations to the address supplied.

Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.