Service Manager

Turning Point UK; Leyland; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

34 days paid holiday

Not-for-profit employer

Career progression

Job summary

Turning Point UK is seeking an Ofsted Registered Service Manager to lead the quality, safety, and performance of our supported accommodation for Young People across Chorley and Leyland.

You will recruit and coach teams, ensure compliance with the Supported Accommodation Regulations and Ofsted standards, and drive continuous improvement while balancing budgets and commissioning relationships.

A Level 5 Diploma in Leadership and Management (or working towards) is desirable.

Qualifications

• Experience as an Ofsted Registered Manager or similar role.
• Experience with safeguarding and statutory frameworks.
• Proven leadership and team development ability.

Responsibilities

• Ensure compliance with England regulations and Ofsted Quality Standards.
• Lead safe, high‑quality services and inspection readiness.
• Recruit, develop and coach teams with strong induction and ongoing coaching.
• Manage budgets, referrals, move-in planning and liaison with commissioners.

Education

Level 5 Diploma in Leadership and Management (or working towards)

Job description

Job IntroductionService Manager – Ofsted RegisteredAt Turning Point, we support people across The UK with mental health, substance use and learning disabilities. As an Ofsted Registered Service Manager, you will make a real difference to individual’s quality of life as you engage with people to improve their daily living skills. Passionate about people, you’ll enjoy the scope and support to enhance your own life and career too, as you will gain the experience and training you need to progress your career with us.Main ResponsibilitiesAs the Ofsted Registered Manager, you will have overall responsibility for the quality, safety, leadership, and performance of our supported accommodation services for up to 30 for Young People. The support is provided in 4 locations in Chorley and Leyland, 3 of which are registered with Ofsted to support up to 24 under 18-year-olds. You will create person-centred environments where young people feel supported, confident and motivated to build their independence.Key responsibilities include:Being the Ofsted Registered Manager, ensuring full compliance with the Supported Accommodation (England) Regulations and Ofsted Quality StandardsLeading high‑quality services that are consistently safe, effective, and inspection‑readyCreating an inclusive and positive culture for the teams and Young PeopleRecruiting, developing, and retaining teams through safe recruitment, strong induction, and ongoing coachingEnsuring staff understand the supported accommodation model and work within clear professional boundaries, ensuring a shared vision of goals for the Young People in the servicesDelivering high‑quality supervision focused on wellbeing, safeguarding, reflection, and performanceLeading safeguarding practice and ensuring all concerns are identified, recorded, reported, and escalated appropriatelyCompleting statutory notifications accurately and within required timescalesDriving continuous improvement through audits, service observations, and quality assurance activityMaintaining accurate, secure, and compliant records with clear audit trailsManaging budgets effectively; monitoring spend, forecasts, agency usage and housing benefit related incomeBalancing financial sustainability with excellent person-centred outcomes for young peopleBuilding strong, trusted relationships with commissioners, local authorities, and community agenciesEnsuring effective referrals, assessments, move-in procedures and move‑on planningThe Ideal CandidateYou’ll be an experienced leader who can lead teams within the services to achieve person-centred support with a shared belief in the potential of young people living in the services. You will need to be able to work effectively under pressure, ensuring goals and deadlines are consistently met.You will need to have:Experience as an Ofsted Registered ManagerExperience working with young people, ideally within supported accommodation or similar settingsStrong knowledge of Ofsted regulations, safeguarding, and statutory frameworksA proven track record of managing quality, compliance, and inspectionsStrong people leadership skills, with the ability to coach, challenge, and develop teamsClear, confident communication that blends support with challenge when requiredA commitment to reflection, learning, and service improvementExperience of leading teams through change, even when it is complex or uncomfortableDetailed knowledge and experience of working under different landlord arrangements with varying housing related responsibilities and accountabilitiesIt Is desirable that you have:Level 5 Diploma in Leadership and Management (or working towards)Experience supporting service growth or transformationAbout usAs a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.Why Join Turning Point?A chance to lead meaningful services that genuinely change livesStrong organisational support and opportunities for progressionThe opportunity to influence services, shape teams, and drive improvementWhat Benefits Will I Receive?We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost.Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.Turning Point BenefitsWe reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date.Turning PointAttached documents Service Manager - Ofsted Registered YP.pdfApply